Golden Peninsular Holdings Hiring! Full Time OPERATIONAL HOTEL MANAGER in Selangor, Earn up to MYR 5,500 - Ricebowl

Key Responsibilities1. Operations Management

• Oversee daily hotel operations including Front Office, Housekeeping, Food & Beverage, Maintenance, Security, and other support departments.
• Ensure smooth and efficient operations in line with company policies, SOPs, and service standards.
• Monitor operational performance and implement improvements to enhance productivity and guest experience.
• Ensure full compliance with health, safety, licensing, and regulatory requirements.

2. Leadership & People Management

• Lead, coach, and supervise department heads and operational teams.
• Ensure proper manpower planning, staff scheduling, and performance management.
• Conduct regular performance reviews and support staff development and training initiatives.
• Foster a positive, professional, and high-performance working culture.

3. Guest Experience & Service Quality

• Ensure high standards of guest service and satisfaction at all times.
• Handle escalated guest complaints and resolve issues professionally and promptly.
• Monitor guest feedback, reviews, and service recovery actions to continuously improve service delivery.

4. Financial & Cost Control

• Assist in preparing annual budgets, forecasts, and operational plans.
• Monitor departmental costs, revenue performance, and profit margins.
• Implement cost-control measures without compromising service quality.
• Ensure accurate reporting and adherence to financial controls.

5. Strategic & Business Support

• Support the General Manager / Management in implementing operational strategies and business objectives.
• Coordinate with Sales, Marketing, and Events teams to support revenue generation activities.
• Participate in audits, inspections, and management meetings.
• Lead or support hotel openings, renovations, or operational restructuring when required.

6. Risk, Compliance & Asset Management

• Ensure hotel assets, facilities, and equipment are properly maintained.
• Identify operational risks and implement preventive or corrective actions.
• Ensure compliance with company policies, employment regulations, and local authorities.

Requirements & Qualifications

• Bachelor’s Degree in Hospitality Management, Business Administration, or related field (preferred).
• Minimum 7–10 years of experience in hotel or hospitality operations, with at least 3–5 years in a senior managerial role.
• Strong knowledge of hotel operations, SOPs, and service standards.
• Proven leadership and people management skills.
• Strong financial acumen and cost-control experience.
• Excellent communication, problem-solving, and decision-making skills.
• Ability to work under pressure and manage multiple departments simultaneously.
• Willingness to work extended hours, weekends, and public holidays when required.

Key Competencies

• Leadership & Team Development
• Operational Excellence
• Guest-Centric Mindset
• Strategic Thinking
• Financial & Commercial Awareness
• Strong Communication & Stakeholder Management

Job Type: Full-time

Pay: RM4,500.00 - RM5,500.00 per month

Benefits:

• Professional development

Ability to commute/relocate:

• Bangi: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel: 4 years (Required)

Location:

• Bangi (Preferred)

Work Location: In person