Tentacle Technologies Hiring! Full Time General Insurance Operations Executive in Johor - Ricebowl

We are looking for a detail-oriented General Insurance Operations Executive to support daily insurance operations, including policy issuance, renewals, endorsements, cancellations, receipting, documentation, and customer/internal enquiries. The role requires good administrative accuracy, basic insurance operations knowledge, and the ability to work in a fast-paced environment.

Key Responsibilities

• Handle issuance of new business, renewal, endorsement, and cancellation transactions for General Insurance policies.
• Perform receipting and payment-related processing for General Insurance transactions.
• Ensure policy documents are accurate, complete, and issued within required service standards.
• Manage policy documentation, filing, and other administrative tasks.
• Support customer care, intermediaries, and internal teams by responding to email and phone enquiries.
• Maintain accurate records and ensure all operational tasks are completed in line with company procedures.
• Assist in system enhancement activities and support User Acceptance Testing (UAT) when required.
• Identify process improvement opportunities to improve operational efficiency.
• Work closely with internal stakeholders to resolve policy or documentation issues.
• Perform any other duties assigned by the manager or department.

Requirements

• Minimum Diploma / Advanced Diploma / Higher Diploma / Graduate Diploma in any field.
• At least 1 years of working experience in insurance operations, policy servicing, administration, or a related field.
• Experience in General Insurance is preferred.
• Knowledge of AS400 system will be an added advantage.
• Good attention to detail and accuracy in documentation.
• Able to work in a fast-paced and diverse working environment.

Work Location: In person