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IME Group Of Companies Hiring! Full Time Customer Experience Executive in Pulau Pinang, Earn up to MYR 2,800 - Ricebowl

Customer Experience Executive

IME Group Of Companies

MYR2,800 - MYR2,800 Per Month

Prai, Pulau Pinang

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Working Location

  • Prai Pulau Pinang Malaysia

Job Description

Responsibilities

How will you gain from this career?

  • Opportunity to work with the leading technical and engineering solutions provider in Malaysia.
  • Challenges and opportunities to level up your experience and career growth

Other benefits that you might be interested with:

  • Professional training and development with certifications

What you will be doing:

  • Tracking customer experiences across online and offline channels, devices, and touchpoints.
  • Collaborating with marketing, and sales teams to enhance customer services and brand awareness.
  • Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
  • Identifying customer needs and taking proactive steps to maintain positive experiences.
  • Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
  • Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
  • Documenting processes and logging technical issues, as well as customer compliments and complaints.
  • Keeping informed of industry trends and new CRM technologies.

Who we are looking for:

  • A bachelor's degree in marketing, engineering, communications, business management, or in a related field preferred.
  • At least 1 years' experience as a customer experience specialist, or a similar customer support role.
  • Extensive experience in gathering and interpreting customer experience information.
  • Exceptional interpersonal skills and a client-centered approach.
  • Great organizational and time management abilities.
  • Good communication, collaboration, and problem-solving skills.

Job Type: Full-time

Pay: From RM2,800.00 per month

Benefits:

  • Dental insurance
  • Health insurance
  • Parental leave

Work Location: In person

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