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Ambition Recruitment Hiring! Full Time Voice Engineer- UC Engineer in Hong Kong Island, Hong Kong - Ricebowl

Voice Engineer- UC Engineer

Ambition Recruitment

Undisclosed

Central and Western Distr., Hong Kong Island, Hong Kong

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Working Location

  • Central and Western Distr., Hong Kong Island Central and Western Distr. Hong Kong Island, Hong Kong Hong Kong

Job Description

Responsibilities

What You'll Do (Responsibilities)

  • Keep the Voice Rig Alive: Provide tier-3 engineering and troubleshooting for Cisco CUCM, Unity, trading turrets, and Verint voice recorders.
  • Guarantee Zero Downtime: Keep trading floor and corporate phone systems highly available, resilient, and fast.
  • Own the Connections: Manage the integrations between turrets, Cisco CUCM, Verint recorders, and local/global telecom carriers (HKT, BT, etc.).
  • Be the Firefighter: Lead the charge on major outages, carrier-side issues, and fraud investigations.
  • Build & Upgrade: Design the voice infrastructure for new office build-outs, trading floor expansions, and platform migrations.
  • Play Nice with Others: Team up with InfoSec, Networks, Compliance, and vendors to keep everything legal and running.

What You Need (Requirements)

  • The Tech Stack: Master-level Cisco CUCM (global dial plans), trading turrets, and Verint compliance recording.
  • The Protocols: Deep knowledge of SIP, CUBE, RTP, QoS, and carrier routing.
  • The Shield: Strong background in securing voice networks and stopping toll fraud.
  • The Mileage: 8+ years of Enterprise Voice/UC engineering, specifically inside high-pressure financial services or trading floors.
  • The Edge: Experience acting as the ultimate technical authority/lead on projects. Project management skills are a nice bonus.

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