JW Marriott Kuala Lumpur Hiring! Full Time Assistant Restaurant Manager in Federal Territory - Ricebowl

餐厅副理（Assistant Restaurant Manager）岗位职责职位概要

协助餐厅经理管理餐厅日常营运，确保为宾客提供卓越的餐饮体验。负责监督服务团队、协调营运流程、处理宾客反馈，并确保品牌标准、LQA标准及Marriott BSA要求得到有效落实，以实现卓越的服务表现及经营成果。

主要职责1. 营运管理

• 协助管理餐厅日常运营，确保服务顺畅、高效及专业。
• 监督餐厅开档、营业期间及收档工作。
• 确保餐厅环境、设施及设备保持良好状态。
• 监控客流情况，合理安排座位及服务资源。
• 与厨房团队紧密合作，确保食品及饮品及时准确送达宾客。
• 确保所有营运流程符合酒店及品牌标准。

2. 宾客服务

• 主动迎接宾客并营造优质用餐体验。
• 建立良好的宾客关系，特别关注常客、VIP及万豪旅享家精英会员。
• 及时处理宾客投诉及服务补救事项，确保问题得到妥善解决。
• 收集宾客反馈并推动持续改善。
• 推动Guest Voice（GV）表现及宾客满意度提升。

3. 团队管理

• 协助招聘、培训、指导及发展餐厅团队成员。
• 监督员工表现并提供持续辅导与反馈。
• 负责班次安排及人力调配，确保营运需求。
• 推动团队合作、员工参与度及积极工作氛围。
• 通过培训及现场辅导提升团队服务意识及专业技能。

4. 品质与标准

• 确保品牌标准、酒店政策及服务程序得到严格执行。
• 确保餐厅持续符合 Marriott Brand Standard Audit (BSA) 要求，并积极配合相关审核工作。
• 监督及推动 Leading Quality Assurance (LQA) 标准的落实，确保服务细节达到国际奢华酒店标准。
• 定期进行服务质量检查，识别改善机会并落实纠正措施。
• 确保食品安全、卫生、安全生产及风险管理要求得到遵守。
• 通过持续培训及现场辅导，提升团队对品牌标准及服务期望的理解与执行能力。
• 负责跟进审计结果，并落实改善行动计划。

5. 财务与行政管理

• 协助监控餐厅营业收入及成本控制措施。
• 监督库存管理及物料使用情况。
• 协助准备营运报告及绩效分析。
• 支持餐厅促销活动、特别项目及酒店重点活动执行。
• 协助达成预算目标及营运关键绩效指标（KPI）。

任职资格

• 酒店管理、餐饮管理或相关专业文凭或学位优先。
• 具备餐厅、酒店餐饮或相关管理经验。
• 良好的领导能力及团队管理技巧。
• 优秀的沟通能力及宾客服务意识。
• 能够在高压力及快节奏环境下有效工作。
• 熟悉LQA、Marriott品牌标准及服务审核要求者优先。
• 具备良好的英语及中文沟通能力，掌握其他语言者优先。

Assistant Restaurant Manager Job DescriptionPosition Summary

Assist the Restaurant Manager in overseeing the daily operations of the restaurant, ensuring exceptional guest experiences through efficient service delivery, strong team leadership, and adherence to brand standards. Responsible for supervising associates, managing guest relations, driving guest satisfaction, and ensuring compliance with Marriott Brand Standards, LQA requirements, and operational excellence initiatives.

Key Responsibilities1. Operations Management

• Assist in managing the daily operations of the restaurant.
• Oversee opening, service, and closing procedures.
• Ensure restaurant facilities, equipment, and dining areas are maintained in excellent condition.
• Monitor guest flow and seating arrangements to maximize service efficiency.
• Coordinate closely with the Culinary team to ensure seamless food and beverage delivery.
• Ensure all operational practices comply with hotel and brand standards.

2. Guest Experience

• Welcome guests and ensure a memorable dining experience.
• Build strong relationships with VIP guests, repeat guests, and Marriott Bonvoy Elite Members.
• Resolve guest complaints and service recovery situations promptly and professionally.
• Gather guest feedback and implement service improvements where appropriate.
• Drive Guest Voice (GV) performance and guest satisfaction scores.

3. Team Leadership

• Support recruitment, onboarding, training, coaching, and development of restaurant associates.
• Monitor performance and provide ongoing feedback and guidance.
• Assist with scheduling and manpower planning.
• Foster teamwork, engagement, and a positive working environment.
• Deliver regular coaching and on-the-job training to improve service excellence.

4. Quality & Standards

• Ensure full compliance with brand standards, hotel policies, and operational procedures.
• Maintain readiness and compliance with Marriott Brand Standard Audits (BSA), ensuring all audit requirements are consistently achieved.
• Drive the implementation and execution of Leading Quality Assurance (LQA) standards to deliver a luxury guest experience aligned with international hospitality expectations.
• Conduct regular quality inspections, identify opportunities for improvement, and implement corrective action plans.
• Ensure compliance with food safety, hygiene, workplace safety, and risk management requirements.
• Provide ongoing coaching and training to strengthen associates’ understanding and execution of brand and service standards.
• Follow up on audit findings and ensure timely completion of corrective actions.

5. Financial & Administrative Management

• Assist in monitoring restaurant revenue and cost control measures.
• Oversee inventory management and proper utilization of supplies.
• Prepare operational reports and performance analysis as required.
• Support promotional activities, special events, and hotel initiatives.
• Assist in achieving budget targets and departmental key performance indicators (KPIs).

Qualifications

• Diploma or Degree in Hospitality, Restaurant Management, or related field preferred.
• Previous supervisory or management experience in a restaurant or hotel environment.
• Strong leadership and people management skills.
• Excellent communication and guest engagement abilities.
• Ability to work effectively in a fast-paced environment.
• Knowledge of LQA, Marriott Brand Standards, and audit requirements is preferred.
• Fluent in English; additional language skills are an advantage.

Benefits:

• Additional leave
• Free parking
• Meal provided
• Opportunities for promotion
• Professional development

Work Location: In person