ECloudvalley Technology Hiring! Full Time Technical Account Manager (IT-Cloud, AI) in Kowloon Peninsula, Hong Kong - Ricebowl

About us ️

eCloudvalley is a leading cloud services provider, recognized as the first AWS Premier Consulting Partner in Greater China Region. Since 2013, they've been helping businesses accelerate digital transformation with comprehensive cloud solutions, including consultation, migration, and managed services. Headquartered in Taiwan, eCloudvalley has a global presence, offering services in cloud infrastructure, information security, IoT, AI, and big data analytics.

【The Role】

You are the primary technical contact for our managed service clients. You bridge the gap between clients and our engineering team — understanding each client's business context, technical architecture, and operational needs so the right things get done at the right time.

You will not be expected to perform hands-on engineering. Our cloud engineers, solutions architects, and domain specialists handle implementation. Your job is to know the client's environment deeply, coordinate the right resources, and drive continuous improvement.

As a senior member of the team, you will also mentor junior TAMs and service delivery specialists — helping them develop client management skills, technical depth, and operational maturity.

【Benefits】

• Five-day work week

• Performance-based bonuses

• Comprehensive medical and dental coverage

• Annual leave, Birthday leave, marriage leave 

• L&D program and on-the-job training opportunities 

• Various team-building activities and company events

【Key Responsibilities】

• Own the client relationship as the primary technical point of contact

• Lead client onboarding — present service baseline, conduct workload discovery, define monitoring scope

• Maintain deep understanding of each client's architecture, business context, and operational patterns

• Review monitoring dashboards regularly, identify issues proactively, and drive resolution before clients notice

• Coordinate engineers, architects, and specialists to deliver on change requests and incident response

• Chair regular service review meetings, walk through reports and recommendations with clients

• Lead incident coordination — manage communication, escalation, and post-incident root cause analysis

• Identify gaps against best practices — Well-Architected Frameworks (AWS, Azure), CIS benchmarks — and recommend improvements

• Maintain client documentation — architecture diagrams, runbooks, decision history, and client profiles

• Identify client needs that could benefit from additional services or architectural improvements

• Mentor junior TAMs and service delivery specialists on client engagement, technical knowledge, and operational best practices

【Requirements】

• 5 years+ experience in client-facing technical roles within managed services, consulting, or IT operations Strong working knowledge of AWS services and cloud architecture concepts

• Fluent in English, Cantonese, and Mandarin

• Strong written and verbal communication skills, comfortable presenting to both technical teams and executives

• Experience coordinating cross-functional teams to deliver outcomes

• Bachelor's degree or diploma in Business, Science, Engineering, or relevant field

• Demonstrated ability to use AI agents (e.g. coding assistants, workflow automation, research tools) in day-to-day work — personal or professional context

【Preferred Requirements】

• Experience with Azure or GCP in addition to AWS

• Working experience in enterprise environments with full ITSM practice, particularly change management (CAB process, change planning, risk assessment, post-implementation review) and incident management

• AWS Certified Solutions Architect – Associate, AWS Certified CloudOps Engineer – Associate, ITIL v4 Foundation, or Project Management Certifications — candidates without current certifications are supported to obtain them on the job

• Demonstrated ability to use AI agents (e.g. coding assistants, workflow automation, research tools) in day-to-day work — personal or professional context

【How to Apply】

Interested parties, please click Apply now or send your resume with an expected salary and available date to Katie Ma by e-mail: *********************