Miki Travel Hiring! Full Time Tour Operations Coordinator (Mandarin) in Federal Territory, Earn up to MYR 4,500 - Ricebowl

Regional Operations Executive (Mandarin)

Location: Kuala Lumpur, Malaysia
Employment Type: Full-time, Permanent

About Miki Travel

Miki Travel is a leading global travel organization with over 50 years of industry expertise and a network of more than 36 offices worldwide. As one of Europe's premier wholesale tour operators, we provide travel professionals with access to an extensive portfolio of travel products across 173 destinations globally.

Through our long-established partnerships with hotels and service providers worldwide, combined with strong purchasing power, we deliver competitive pricing, reliable service quality, and excellent availability to our clients, even during peak travel seasons.

We are currently seeking a proactive and detail-oriented Regional Operations Executive (Mandarin) to join our Kuala Lumpur office and support the seamless delivery of travel services across the Asia region.

Key ResponsibilitiesTour Operations Management

• Coordinate and manage travel arrangements from confirmation stage through tour completion.
• Ensure all bookings and operational requirements are accurately processed within internal systems and according to established procedures.
• Liaise closely with regional offices, suppliers, and internal stakeholders to ensure smooth execution of travel programs.
• Monitor tour progress and proactively address operational issues to maintain service excellence.

Supplier & Stakeholder Coordination

• Communicate effectively with hotels, transportation providers, local operators, and overseas offices.
• Manage special requests, booking amendments, and last-minute operational changes.
• Build and maintain strong working relationships with suppliers and business partners.

Financial Administration

• Review operational costs and prepare supporting documentation for invoicing.
• Verify supplier invoices and ensure accurate cost reconciliation.
• Assist in resolving billing discrepancies and support timely payment processing.
• Monitor operational efficiency and minimize errors that may impact service quality or profitability.

Service Recovery & Issue Resolution

• Investigate operational issues, complaints, and service disruptions.
• Coordinate corrective actions and recommend practical solutions to stakeholders.
• Support compensation handling and post-tour issue management when required.
• Ensure prompt communication and follow-up on all outstanding matters.

Quality Assurance & Continuous Improvement

• Maintain accurate operational records and reports.
• Track service issues and contribute to process improvement initiatives.
• Support quality control activities to enhance operational efficiency and customer satisfaction.
• Collaborate with quotation, sales, and operations teams to improve workflow effectiveness.

Requirements

• Diploma or Degree in Tourism Management, Hospitality, Business Administration, or a related field.
• Minimum 1–3 years of experience in travel operations, reservations, hospitality, customer service, or a related industry.
• Fresh graduates with relevant internship experience are encouraged to apply.
• Fluent in English and Mandarin, both written and spoken.
• Strong communication and interpersonal skills.
• Excellent attention to detail and organizational abilities.
• Ability to prioritize multiple tasks and work effectively under pressure.
• Proficient in Microsoft Office applications, particularly Excel, Word, and Outlook.

Personal Attributes

• Customer-focused with a commitment to delivering high-quality service.
• Positive, proactive, and solution-oriented mindset.
• Strong sense of accountability and ownership.
• Adaptable and able to thrive in a fast-paced international environment.
• Team player with excellent collaboration skills.
• Eager to learn and continuously improve operational processes.

Why Join Miki Travel?

• Opportunity to work within a global travel organization with an international presence.
• Exposure to regional and worldwide travel operations.
• Collaborative and multicultural working environment.
• Career development opportunities within a growing organization.
• Gain valuable experience working with global suppliers, destinations, and travel professionals.

Preferred

Candidates who are available to join immediately or within a short notice period will have an added advantage.

Job Types: Full-time, Permanent

Pay: RM3,500.00 - RM4,500.00 per month

Benefits:

• Additional leave
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Application Question(s):

• What is your expected salary?
• What is your notice period like?

Education:

• Bachelor's (Preferred)

Experience:

• Operations : 1 year (Preferred)

Language:

• Mandarin (Preferred)

Work Location: In person