LTM Hiring! Full Time Production Support Engineer in - Ricebowl

Job Title: L2 Production Support Engineer (Unix/SQL) – Banking Domain

Location: Singapore – Hybrid

Employment Type: Permanent

Role Overvie

wWe are looking for an experienced L2 Production Support Engineer with strong expertise in Unix/Linux, SQL, and monitoring tools, to support mission-critical banking applications. The role involves 24x7 support, incident management, and collaboration with L3/development teams

.
Key Responsibiliti

es
Provide L2 production support for banking applications in a 24x7 rotational shift mo

delManage incident lifecycle, problem management, and PMR proces

sesPerform root cause analysis (RCA) and implement temporary/permanent fi

xesHandle change management, releases, and deployme

ntsCoordinate with L3 support and development teams for issue resolut

ionMonitor applications using tools like ITRS, Autosys, AppDynam

icsManage tickets and workflows via ServiceNow, UDep

loyEnsure system stability and adherence to SLA targ

ets

Required S

kills Unix/Linux & Shell Scri

pting SQL / Oracle Dat

abase Monitoring Tools: ITRS, Autosys, AppDyn

amics ITIL processes & incident manag

ement ServiceNow & deployment tools (UDe

ploy)
Preferred

Skills
Banking/Financial domain exp

erienceITIL Certif

icationExposure to DevOps or programming la

nguages

E

xperience
3–5 Years in L2 Production Support / Applicati

on Support

Candidate

Requirements
Open to 24x7 s

hift rotationStrong troubleshooting and deb

ugging skillsFlexible and adaptable to b

usiness needsExcellent coordination and communi

cation skil

ls

Eligibility
Singapore Local / PR / Valid Work Per