KPay Group Hiring! Full Time Telesales Representative in Federal Territory - Ricebowl

About Us

KPay Group (“KPay”) is a leading fintech company committed to empowering businesses of all sizes through simple, seamless, smart and secure technology solutions. Serving more than 89,000 merchants across Australia, Hong Kong, Japan, and Singapore, KPay helps unlock growth potential by building a one-stop platform for financial management, business operations, and digital transformation. In 2024, KPay raised a record-breaking USD 55 million in its Series A funding round — the largest globally in the payments sector that year.

The company has since been recognised as PayTech of the Year at the 2025 Asia FinTech Awards, selected on Forbes Asia’s 100 to Watch list in 2025 and ranked among the Singapore's Top FinTech Companies 2026 list, curated by Tech in Asia and Statista.

Role Overview

We are seeking a highly motivated and results-driven Telesales Agent to join our team in Malaysia. In this role, you will be on the front lines of our merchant acquisition strategy, responsible for managing an individual quota and executing high-volume outbound cold calls. Your primary focus will be actively prospecting, pitching our payment terminal solutions, and securing qualified appointments for the Singapore BD team. By effectively identifying merchant needs and converting leads into actionable opportunities, you will play a direct and essential role in driving our continuous revenue growth.

Key Responsibilities

• Conduct outbound cold calls to SME business owners to introduce KPay’s payment solutions and generate interest.
• Qualify leads and schedule appointments for field sales representatives to conduct in-person or virtual meetings.
• Understand and communicate KPay’s value proposition clearly and persuasively to prospects across different industries.
• Maintain accurate records of calls, lead status, and meeting outcomes using CRM tools.
• Meet and exceed daily, weekly, and monthly targets for calls made, leads generated, and appointments booked.
• Collaborate closely with the field sales team to ensure high lead-to-meeting conversion rates and feedback loops.
• Follow up on warm leads from marketing campaigns and inbound inquiries when applicable.
• Stay updated on KPay’s product offerings, industry trends, and common merchant objections to improve sales pitch effectiveness.
• Deliver excellent customer experience and represent KPay’s brand professionally on every call.

Qualifications & Requirements

• 1+ years of experience in telesales, or a similar outbound sales role, ideally targeting SMEs.
• Strong communication and persuasion skills, with a clear and confident phone presence.
• Resilience and persistence, with the ability to handle objections and rejection professionally.
• Goal-oriented mindset, with a strong drive to meet and exceed KPIs and team targets.
• Organized and detail-oriented, able to manage lead pipelines and follow up consistently.
• Basic computer literacy, with experience using CRM systems or lead-tracking tools.
• Ability to work independently and as part of a team, coordinating effectively with field sales and marketing.
• Being fluent in English is a must, knowing more languages would be a plus.
• Previous experience in fintech, payments, or B2B sales is a plus but not required.
• Energetic and positive attitude, with a strong work ethic and willingness to learn.