Full Time Operations Manager (MSB) Jobs, in PositiveLinks Asia Kuala Lumpur - Ricebowl

Key Responsibilities

• Oversee daily operations of money changing outlets, ensuring smooth workflows, accurate transactions, sufficient currency levels, and compliance with BNM guidelines.
• Supervise and lead frontline staff, manage scheduling, provide training (including AML/CFT), and drive performance, discipline, and productivity.
• Ensure full compliance with MSBA and AML/CFT regulations, including KYC/CDD, transaction monitoring, sanctions screening, record keeping, and audit readiness.
• Manage cash flow and foreign currency inventory, perform reconciliations, and ensure secure handling of funds.
• Identify and mitigate operational and compliance risks, enforce internal controls, and ensure proper escalation and reporting.
• Maintain high service standards, handle escalations, and ensure transparent pricing.
• Monitor KPIs (sales, errors, compliance) and prepare reports for management.
• Continuously enhance processes, update SOPs, and support digital initiatives such as e-KYC.

Key Requirements

• Diploma or Bachelor’s degree in Finance, Business, or related field
• 5–8 years in money services business (MSB), banking, or financial operations
• Minimum 3 years in a supervisory/managerial role
• Experience dealing with BNM regulations and audits is mandatory
• Strong knowledge of:
• BNM MSB regulations
• AML/CFT/CPF compliance frameworks
• KYC/CDD processes
• High attention to detail and numerical accuracy
• Strong leadership and team management skills
• Risk awareness and problem-solving ability
• Excellent communication and decision-making
• Certified AML/CFT Compliance certification
• Experience in multi-branch money changing operations
• Familiarity with BNM inspections and licensing requirements