Chin Mah Plastic Industries Hiring! Full Time Customer Service Executive in Pulau Pinang - Ricebowl

What you'll be doing

• Responsible to oversee the organization entire sales activities including customer communication, contract proposal, contract review, handling of customer feedback including complaints and etc.

• Responsible for customers’ delivery schedules upon received new and revision delivery plans, check on hand stocks and coordinate with planning to update customers immediately (within 1-2 working days) if unable to meet the delivery date and discuss for solution.

• Responsible for attending customers’ calls and email and response immediately (within 1-2 working days).

• Support order processing, including expediting orders, change orders, returns, monitoring delivery status, end of life and resolving discrepancies.

• Work closely with various department to ensure on time delivery to customers.

• Responsible to held daily delivery meeting with related departments whenever unmeetable customer delivery schedule occurs and discuss recovery plan.

• Responsible for maintenance of customer file including debtor maintenance, stock maintenance, sales orders, quotation, customs application and etc.

• Responsible for annually customer satisfaction survey activities.

• Any specific task that related to warehouse transactions.

• Others task that assigned by immediate superior when required.