Delfi Hiring! Full Time E-commerce Executive in Selangor - Ricebowl

A detail-oriented and proactive E-commerce Executive to manage daily operations across multiple online marketplaces. 

This role focuses on ensuring smooth store operations, accurate product listings, and excellent customer experience.

1. Store & Product Management

• Upload and update product listings across all online platforms

• Ensure accuracy in product details

• Support campaign / promotion setup 

2. Inventory & Order Fulfillment

• Monitor and update inventory

• Coordinate with warehouse/logistics to ensure timely order processing

• Identify and resolve fulfillment issues to maintain stores performance

3. Customer Service & Store Performance

• Respond to customer inquiries promptly to maintain high chat response rates

• Manage reviews, ratings, and customer complaints professionally

• Support return and refund handling

• Experience with Shopee, Lazada, and/or TikTok Shop Seller Centers

• Strong attention to detail

• Understanding of e-commerce KPIs (e.g. fulfillment rate, store ratings)

• Proficient in Microsoft Excel / Google Sheet

• Good written communication in English & Bahasa Malaysia

• Proactive, organized, and able to work in a fast-paced environment