Leadingnation Hiring! Full Time Customer Support in Hong Kong - Ricebowl

The General Sales and Admin support Specialist will be responsible for facilitating the coordination of all LC, Sales admin and office admin support.

Support three functions: LBS CN LC process, LBS Sales Administration, LMS General Administration tasks.

• Receive the original L/C from the issuing bank and inform the relevant department.
• Review L/C and advise the department of risks of discrepancies and amend relevant terms.
• Prepare the documents in accordance with the L/C requirements in a timely manner.
• Send the documents on time and ensure the collection of L/C payments.
• Maintain effective communication with banks, ensuring settlement without delay and resolving problems that arise.
• Follow up overdue L/C and analyze reasons for overdue payments.
• Push salespersons to solve payment issues in time.

• File order documents regularly and keep a checking record.
• Scan and file relevant documents.
• Manage all documents in a standardized manner and arrange them in order to ensure completeness and tidiness.

• Letter of Credit Settlement (same as above).
• Sales administration tasks such as quotation preparation and submission, order pricing checking, tender preparation, submission and filing.
• Customer relationship management (CRM): customer data management, customer enquiries.
• Assist in marketing activities: preparation and attendance of marketing events, catalogue and sample arrangement.
• Create opportunities and quotations in SFDC for HK direct business.
• Support administration/documentation for RA/QA: product complaint recall, registration.
• Assist in AR follow‑up.

• Manage office administrative functions of the Hong Kong office and serve as point of contact for office‑related admin matters.
• Work with cleaning vendor to ensure office cleanliness and hygiene.
• Attend to general phone line enquiries and greet visitors.
• Support meetings and ad‑hoc arrangements of food and beverage services, conference room booking, transportation arrangements.
• Support employee activities, including birthday celebrations and other engagement events.
• Maintain and replenish inventory; check stock levels and anticipate needs for office stationery and pantry supplies.
• Coordinate and support purchase, tracking and distribution of PPEs for associates.
• Coordinate vendors to maintain office equipment and workplace: office plant, security access, maintenance schedules, lighting, office access cards, mail and courier services.
• Raise purchase requisition in iBuy prior to any office purchase, create new vendors, consolidate supporting documents, follow up on POs and invoices.
• Maintain business documents and filing system, including business letters, phone statements, vendor contact lists, agreements, and external payment documents for finance accounting purposes.
• Handle all other day‑to‑day miscellaneous duties assigned by the direct report manager.