UPS Hiring! Full Time Customer Service Representative in Selangor - Ricebowl

Job Description:

DUTIES

• Understand UPS service, product, systems and procedure

• Handle incoming calls for pick up, track and trace, complaints, claims, service guarantees, price quotation, service information, export shipments exception and other enquiries in professional manner

• Update the pick up arrangement, UPS supply request and tracking follow up.

• Identify and record customer concern or issues

• Recommend solutions to service concerns to management

• And any other duties assigned from time to time

REQUIREMENTS

• Candidates with SPM/STPM must have minimum 1 year call center experience.

• Candidates with Diploma, College degree with experience is highly desirable but not necessary.

• Candidates must have a minimum credit in English in SPM.

• Typing speed at >30 wpm.

• Good command of written and spoken English.

• Candidates must be computer literate.

• Candidates do not mind commuting to work in Bukit Jelutong.

• Candidates are aligned with UPS culture and value proposition.

• Candidate aspires to build at least a short term (3 years) career with UPS.

• Candidates are able to articulate why this job would be a good fit.

• Patient and pleasant personality.

• Good telephone etiquette.

•  Problem solving skills.

• Willing to work shifts from Mon-Sat and understands the need to balance between work and personal life.