Carsome Hiring! Full Time Executive, Branch Operations in Selangor - Ricebowl

About you

CARSOME Academy is seeking an organized, customer-centric, and detail-oriented Branch Admin for our MV15 Inspection Service center in Sungai Buloh. As the first point of contact for our customers, you will play a crucial role in managing the daily front-of-house operations.

Your primary focus will be managing customer appointments, coordinating the physical queue, verifying essential legal/vehicle documents, handling service payments, and ensuring all inspection records are seamlessly updated in our internal systems.

Your Day-to-day

1. Customer Relations & Queue Management

   • Greet and assist both pre-booked appointment holders and walk-in customers (Public and Dealers) with high energy and professionalism.

   • Manage the booking ecosystem, including sending out timely reminders to customers regarding their upcoming inspection slots to minimize no-shows.

   • Oversee the customer queue to ensure a smooth flow into the inspection lanes, minimizing customer wait times

2. Documentation & Financial Handling

   • Inspect and verify all required vehicle registration documents, identity proofs, and ownership certificates before clearing the vehicle for the MV15 inspection.

   • Payment clearance and reconciliation for the inspection services

   • Generate and dispatch official receipts, invoices, and completed inspection reports to customers promptly after their session.

3. Data Management & Operational Support

   • Log, update, and maintain accurate customer details and vehicle inspection statuses into the CARSOME Inspection management system.

   • Work hand-in-hand with the Branch Manager and Vehicle Inspectors to address general branch administrative needs, inventory supplies, and daily closing reports.