ZEEKR - PREEMINENT AUTO Hiring! Full Time Service Advisor in Johor, Earn up to MYR 5,000 - Ricebowl

Key Responsibilities

1. Customer Service & Vehicle Consultation

• Greet customers and understand their vehicle service or repair requirements.
• Conduct preliminary vehicle inspections together with customers when necessary.
• Provide professional advice on maintenance schedules, repair recommendations, and service packages.
• Explain service procedures, estimated costs, and expected completion time clearly to customers.

2. Service Booking & Repair Order Management

• Manage service appointments and ensure accurate service booking records.
• Prepare and process repair orders (RO) accurately with complete service details.
• Ensure all service requests, parts requirements, and labour details are properly documented.

3. Service Coordination

• Coordinate closely with technicians and the parts department to ensure efficient workflow.
• Monitor service progress and update customers on repair status or additional required work.
• Ensure vehicles are serviced according to manufacturer and dealership standards.

4. Aftersales Revenue & Upselling

• Recommend appropriate maintenance services, service packages, accessories, tyres, or replacement parts when required.
• Identify opportunities to upsell preventive maintenance and value-added services.
• Support the achievement of aftersales revenue targets including labour sales and parts sales.

5. Customer Satisfaction & CSI

• Ensure high standards of customer service throughout the service process.
• Follow up with customers regarding service completion and satisfaction.
• Support the achievement of Customer Satisfaction Index (CSI) targets.

6. Customer Complaint Handling

• Address customer concerns related to service work professionally and promptly.
• Investigate service-related issues and coordinate with technicians or management to resolve them.
• Escalate complex or unresolved complaints to the Service Supervisor or Service Manager.

7. EV Service Consultation (if applicable)

• Provide basic consultation on electric vehicle maintenance, charging practices, and service requirements.
• Assist customers in understanding EV-specific service procedures and maintenance schedules.

Requirements

Qualifications & Experience

• Diploma or Degree in Automotive Technology, Engineering, Business Administration, or related field.
• 1–3 years of experience in automotive service advisory, aftersales operations, or related customer service roles.

Skills

• Strong communication and interpersonal skills.
• Customer-focused mindset with good problem-solving ability.
• Basic understanding of automotive maintenance and repair procedures.
• Knowledge of EV systems and maintenance is an advantage.
• Good organizational skills and attention to detail.

Pay: RM3,000.00 - RM5,000.00 per month

Benefits:

• Free parking
• Health insurance
• Opportunities for promotion
• Parental leave
• Professional development

Application Question(s):

• How much notice are you required to give your current employer?
• How many year experience as Service Advisor in Automotive industry?

Work Location: In person