SINOTRANS LOGISTICS (M) SDN BHD Hiring! Full Time Call Centre - Caller in Selangor, Earn up to MYR 2,500 - Ricebowl

JOB SUMMARY:

• To contact customers to book slot and replying to branches and customers emails, etc..

KEY RESPONSIBILITIES:

• To call customers to book slot on daily orders from Navision (KV / HUB & EM) based on cut off time in KPI;
• To perform daily calling based on calling script (With necessary adjustment from Client) to ensure consistency of sales;
• To communicate with customers through SMS if call drop on voice mail or not answering;
• To communicate with branches for assistance if information in Navision is incorrect (wrong address or wrong contact details, etc..);
• To attend any urgent orders from branches;
• To monitor MTO order & DFTA customers on daily basis;
• To communicate with customer to re-schedule after receiving the FTP & FTD listing from inventory team;
• To generate call per day base on Caller KPI;
• To train other callers as and when required;
• To attend all queries from end customers with respectfully and politely;
• Any other job as assigned from time to time

REQUIREMENTS:

• To possess at least SPM;
• Fresh graduate is encouraged to apply, training will be provided.
• must be willing to work at Seksyen 22, Shab Alam
• Working Hours Pattern: 8am-4:30pm or 11:30am-8pm (6 days / week with rotate rest day on Sat or Sun)

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM1,800.00 - RM2,500.00 per month

Benefits:

• Free parking
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Ability to commute/relocate:

• Shah Alam: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Call Center: 1 year (Preferred)

Work Location: In person