PositiveLinks Asia Hiring! Full Time Mobile App Support Engineer (Malaysian Citizen) in Federal Territory - Ricebowl

We’re looking for a Mobile App Security Engineer to support customers, troubleshoot technical issues, and enhance mobile security solutions in a fast-paced cybersecurity environment.

Key Responsibilitie

• sProvide technical support to customers via phone, email, chat, or other channel
• sTroubleshoot and resolve software, hardware, and network-related issue
• sConduct compatibility testing and document results clearl
• yEscalate complex issues to relevant teams for deeper investigatio
• nMaintain detailed records of customer interactions and resolution
• sCollaborate with customers to understand and address technical concern
• sDevelop and update knowledge base articles and support documentatio
• nContinuously improve product reliability and customer experience based on feedbac
• kStay updated on cybersecurity trends, tools, and best practice

s

Key Requireme

• ntsBachelor’s degree in IT, Computer Science, or related fi
• eld2–6 years of experience in a similar r
• oleStrong analytical and problem-solving ski
• llsExperience with troubleshooting across software, hardware, and netwo
• rksFamiliarity with help desk tools (e.g., Teambiti
• on)Knowledge of mobile development (Java, Kotlin, Swift, Flutter, React Nati
• ve)Excellent communication skills (English required; Mandarin is an advanta
• ge)Ability to work independently and in a fast-paced team environm
• entCustomer-focused mindset with persistence in resolving complex iss

ues

We have exciting career opportunities to share. Talk t

o us!Find us here at: https://www.thepositivelinks

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