- Hong Kong Hong Kong
E.C. Fix Technology Limited Hiring! Full Time Deskside Support Engineer in Hong Kong - Ricebowl
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Job Description
Responsibilities
Essential Skills and Experience
Minimum 5 years of hands-on experience in end user technology support with trade floor support as an advantage.
Demonstrate strong troubleshooting skills for MS Windows (7/10) and MS Office applications (O365/M365)
Practical experience in service desk systems e.g. ServiceNow, Remedy etc)
Demonstrable action taker attitude and responsiveness to requests from management
Resolving incidents/service requests and escalation
IMAC (Installation/Move/Add/Change/UAT) activity
Desktop inventory and asset management
Desktop software migration
Update operation procedure
Video conference and presentation support
Desktop hardware testing
Experience in supporting Mac as an advantage
Preferred Skills, Experience and Competencies
Financial institution, investment bank or regulated industry experience
Educational / Professional Qualifications
Bachelor Degree in Computing Engineering, Information Technology or related discipline
ITIL, PMP certifications an advantage
Communication & Language Skills
Proficient in English/ Mandarin
Excellent communication skills pertaining to end user, peers and stakeholders
Minimum 5 years of hands-on experience in end user technology support with trade floor support as an advantage.
Demonstrate strong troubleshooting skills for MS Windows (7/10) and MS Office applications (O365/M365)
Practical experience in service desk systems e.g. ServiceNow, Remedy etc)
Demonstrable action taker attitude and responsiveness to requests from management
Resolving incidents/service requests and escalation
IMAC (Installation/Move/Add/Change/UAT) activity
Desktop inventory and asset management
Desktop software migration
Update operation procedure
Video conference and presentation support
Desktop hardware testing
Experience in supporting Mac as an advantage
Preferred Skills, Experience and Competencies
Financial institution, investment bank or regulated industry experience
Educational / Professional Qualifications
Bachelor Degree in Computing Engineering, Information Technology or related discipline
ITIL, PMP certifications an advantage
Communication & Language Skills
Proficient in English/ Mandarin
Excellent communication skills pertaining to end user, peers and stakeholders
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