Full Time Admin - E-Commerce Executive (Online Platform) Jobs, in MAWLANA GLOBAL SDN BHD Bandar Baru Bangi - Ricebowl

About us

Mawlana Wear is a Malaysian modest-fashion lifestyle brand that empowers pepole to express their identity with confidence through fashion, culture, and meaningful products. With a strong retail presence across Malaysia and plans for regional and global growth, we are building more than a clothing brand.

As we expand online, this role is central to delivering a seamless digital experience for our customers.

About the role

The Admin & E-Commerce Executive is the operational engine behind Mawlana's online presence. You will run the day-to-day administration of our online store and marketplace platforms making sure orders flow smoothly, listings stay accurate, customers are served well, and the back office stays organised. You will be the link between our online platform, warehouse, and customers, ensuring the digital side of the brand runs as professionally as our physical stores.

What you'll be doing

Online Platform & Store Management

1. Manage and update our e-commerce platform and marketplaces (e.g. Shopify, Shopee, TikTok Shop, Lazada) product listings, pricing, descriptions, images, and stock levels

2. Ensure product information and inventory across all online channels stay accurate and synced with the warehouse

Order Processing & Fulfilment
3. Process online orders daily confirmation, invoicing, packing instructions, and dispatch coordination with the warehouse and couriers.

4. Track shipments, manage delivery follow-ups, and handle returns, exchanges, and refunds.

5. Coordinate with logistics partners to ensure timely and accurate deliveries.

Customer Service
6. Respond to customer enquiries across online channels (WhatsApp, Instagram, platform chats, email) in a professional, on-brand manner
7. Resolve complaints and after-sales issues, escalating where needed

Administration & Reporting

8. Maintain accurate records of orders, sales, and customer data.

9. Prepare regular sales and performance reports for online channels (daily, weekly, monthly).

10. Support general office administration, documentation, and filing.

11. Perform any other duties assigned by Management.

What we're looking for

• Diploma or Degree in Business Administration, E-Commerce, Marketing, or a related field.

• Minimum 1–2 years' experience in e-commerce, online store operations, or admin support. Fresh graduates with strong internship exposure are welcome to apply

• Familiarity with e-commerce and marketplace platforms (Shopify, Shopee, TikTok Shop, Lazada, etc.) Proficiency in Microsoft Office / Google Workspace (especially Excel/Sheets)

• Strong organisation, follow-up discipline, and attention to detail

• Good communication skills for handling customers and coordinating with internal teams and vendors

• Able to work in a fast-paced environment and manage high order volumes during peak seasons

• A genuine interest in modest fashion and the Mawlana brand is a plus Team player who takes initiative and owns their responsibilities

Ready to join our team?

If you are an organised, detail-oriented professional with a passion for e-commerce and modest fashion, we'd love to hear from you. Apply now and help build the digital future of Mawlana.