全职 Application Support Team Lead 工作, 薪水, BASS (M) WP Kuala Lumpur 公司招聘中 - Ricebowl

We are looking for an experienced Application Support Team Lead to oversee the daily operations of our support team and ensure high-quality service delivery to our customers. This role combines technical expertise, leadership, and customer engagement, making it ideal for someone who thrives in a fast-paced, SLA-driven environment.

What should you have?

• Strong leadership and team management experience, with the ability to coach and develop high-performing teams.

• Proven ability to manage support operations, ensuring timely issue resolution and SLA adherence.

• Excellent stakeholder and customer management skills, including handling escalations and leading discussions.

• Solid problem-solving and decision-making capabilities, especially in fast-paced environments.

• Ability to collaborate effectively with cross-functional teams and external partners.

• High level of accountability and ownership in driving service delivery and outcomes.

• Strong focus on quality, process improvement, and operational excellence.

• Effective communication skills, with the ability to convey updates, issues, and insights clearly.

• Strong time management and prioritization skills to manage multiple demands.

• Detail-oriented with a commitment to continuous improvement and service excellence.

What do you need to qualify?

• Bachelor’s degree in IT, Business, or a related field.

• At least 5 years’ experience in In House Application Support, IT Support, or Enterprise Applications Support.

• At least 3 years of experience in a team leadership or people management role.

• Prior experience in leadership or supervisory role is a MUST

• Strong problem-solving and analytical skills.

• Proficiency in customer support tools and ticketing systems.

• Excellent communication and interpersonal skills.

• Proficiency in MS SQL Server and T-SQL is necessary.

• Experience working in SLA-driven service environments.

• Strong understanding of incident management and ticketing systems (e.g., ServiceNow, Jira, Zendesk).

• IT service management certifications such as ITIL Foundation will be an advantage.

Does the above interest you? You are most welcome to apply online or to ********************