Randstad Hiring! Full Time Operations Manager (Mall) in Johor - Ricebowl

Job Details

about the company

Your future employer is a reputable shopping mall in Johor Bahru.

about the job

1. Operational Leadership & Strategy

• Oversee all daily mall functions, including Facilities Management (M&E), Safety, Security, Landscaping, Housekeeping, Sustainability, Waste Management and Carpark Operations.
• Develop and implement robust SOPs to ensure a safe and clean shopping environment.

2. Tenant Management & Retention

• Act as the primary liaison for key tenants, ensuring high levels of satisfaction and operational compliance.
• Oversee the Fit-Out & Handover process for new retailers to ensure timely store openings.

3. Financial Accountability

• Take full ownership of the mall’s OPEX and CAPEX budgets, ensuring cost-effective operations without compromising quality.
• Review and approve procurement contracts and vendor service level agreements (SLAs).

4. Risk Management & Compliance

• Ensure the mall adheres to all statutory requirements, including fire safety (BOMBA), health and safety (OSHA), and local council regulations.
• Lead the Emergency Response Team (ERT) and maintain up-to-date crisis management protocols.

skills and experience required

• Diploma or Bachelor’s Degree in Estate Management, Property Management, Business, or a related field.
• Minumum 5 years of experience in Facility/Property Management, preferably within a shopping mall environment.
• Driven, ambitious, and assertive character with a proactive approach to problem-solving.
• Strong communication skills, effective stakeholder management, and proven leadership qualities.

culture and benefits

Your future employer is financially strong and has been growing rapidly in recent years, with a solid portfolio of completed, ongoing, and future projects secured. They offer a positive work environment, supported by a trusting and supportive management team. They reward their employees generously for good performance and emphasize personal growth for each individual.

how to apply

The above is just a guideline about the position. Please apply through this advertisement or log into ************* for further details. Due to the high volume of applicants, shortlisted candidates will be contacted.

Skills
Mall Operations , Facility Management , Property , Real Estate , Tenant Management , Mall Management , Building Maintenance , Asset Management
Qualification
no additional qualifications required
Education
Bachelor Degree