Hiring! Full Time Business Admin in WP Kuala Lumpur - Ricebowl

Job Description

Business Admin Job Scope (Primary Responsibilities)

• Execute operations audit by making follow-up calls to customers and

understanding concerns.

• Prepare and present quality reports of audit findings and recommendations to

Managers

• Identify key risk and control indicators for assigned audit areas.

• Maintain documentation for risk assessment and management processes.

• Perform audit-related investigation as directed by the Manager.

• Evaluate and revise internal controls and operational and management

policies/procedures.

• Ensure past audit recommendations are implemented in the current audit process.

• Assist management in developing an annual audit plan.

Business Admin Job Scope (Secondary Responsibilities)

• Delivers a professional and high-quality service experience to customers over

the phone by following the approved spiel by the Quality Team.

• Verifies, schedule, and confirm the details of the order.

• To finish the task that is given in a day. (i.e., no. of calls, Email, Admin Reports,

and other Admin related matters)

• To work closely with other departments’ stakeholders, to support and execute

business administration activities, and objectives set by the team leader.

• To work closely with other departments such as 3PL, Marketing, Corporate, and

other relevant teams.

• Must be meticulous and pay attention to details especially when handling

reports and other admin-related matters

• Willing to be assigned to and be mobilized to ad hoc tasks and duties, whenever

required to support business and customer needs.

• Regularly examine data reports to locate and resolve mistakes that may arise

• Maintain databases and perform updates when necessary to ensure accuracy.

• Create business reports that provide insight into key data points and

communicate the results in written and/or verbally to managers.

• Upselling products by offering certain services and/or products to customers.

Job Requirements

This job requires working 6 days a week and 8 hours a day with 3 shifts 9am, 11am and 1pm. Hours are subject to changes during the peak sales period.