Tri-Sector Associates Hiring! Full Time People - Operations Manager in - Ricebowl

PIONEER NEW MODELS THAT RESHAPE FUNDING SYSTEMS. UNLOCK SCALE FOR ENVIRONMENTAL AND SOCIAL IMPACT THAT WORKS.

Who We Are

Tri-Sector Associates is a social innovation and advisory firm whose mission is to solve complex societal challenges by shaping funding systems to scale and sustain what works.

To do so, we work at the intersection of government, philanthropy, and the private sector to design and structure new cross-sector collaboration models - including Pay-for-Success, blended finance, and mission-driven coalitions – which enable the most effective innovations to achieve the impact we need.

Our work has been recognised by the World Economic Forum, Stanford Social Innovation Review, Forbes, and the Oxford Government Outcomes Lab. We are supported by Temasek Trust, the Economic Development Board of Singapore, and leading philanthropists who believe in building an innovation ecosystem for Asia’s next 50 years.

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What You Will Lead

1. People Operations

Manage leave records, remote work approvals, and employee documentation.

Coordinate payroll inputs and ensure accurate, timely processing each month in coordination with the relevant finance function.

Own and refine people policies to ensure the right balance of guidance and compliance for a small but fast-moving impact firm.

Maintain and execute the staff onboarding checklist for every new hire - ensuring new team members have accounts, equipment, access, and orientation from day one.

Support the performance review cycle: collate forms, circulate templates, and record final decisions on file, working closely with the Practice Leads.

Support hiring: monitoring hiring calendars and maintaining relationships with key talent partners, scheduling interviews, managing candidate communications, and coordinating offer processes.

Support staffing projections: work with the CEO/DCEO to maintain weekly staffing projections given project pipelines and plan ahead for staffing needs

Foster a positive employee experience in close collaboration with the Practice Leads through helping to plan and organize team-building activities, staff engagement initiatives, and team communications.

Support annual benchmarking of firm benefits and compensation, to ensure we remain competitive to leading talent.

2. Charity Governance & Compliance

Manage the administrative layer of Tri-Sector’s annual governance cycle: audit coordination, annual report preparation support, Governance Evaluation Checklist (GEC) filing, and AGM administration.

Liaise with Tri-Sector’s external auditor and corporate secretary on administrative matters, ensuring documents are prepared, submitted, and filed on time.

Maintain Tri-Sector’s policy register and flag policies due for review on a defined schedule.

Support board administration: preparing board papers, maintaining the board meeting calendar and logistics, and ensuring minutes and resolutions are properly kept and documented.

Track all regulatory filing deadlines and ensure nothing lapses.

Track board and advisory council appointment and renewal dates to support their proactive engagement

3. Partner Management

Maintain Tri-Sector’s vendor register: all active suppliers, benefits providers, service contracts, renewal dates, and monthly costs.

Handle legal contract administration: updating contracts for relevant contractors, maintaining the contracts register, tracking renewal dates, and flagging issues for senior attention.

Manage co-working space administration, including liaison with Temasek Shophouse for venue and facilities requests.

Manage the virtual executive assistants and any other operational service arrangements.

Track key firm funders and clients and support the respective relationship leads in their ongoing relationship building activities.

4. Systems Management

Own the day-to-day operation and updating of Tri-Sector’s technology back-end: Airtable, Google Workspace, Microsoft 365, Slack, Streak CRM, Zapier, Granola, and AI tools.

Manage user access, software subscriptions, license renewals, and system troubleshooting across all platforms.

Maintain Google Shared Drive discipline: folder structures, naming conventions, and ensuring documents are accessible and not sitting in individual folders.

Onboard new team members onto all operational systems and ensure they are set up and functional from day one.

Support the CEO/DCE in implementing any macro-level systems changes or improvements.

5. General Operations & Office Management

Own the day-to-day operational health of the firm - ensuring that recurring tasks are completed, processes are followed, and nothing falls through the cracks.

Support the creation of monthly financial and impact dashboards together with the DCEO and external accountant

Support the planning and logistics of key donor events

Support the calendar of senior executives when needed, liasing with key partners

Manage the learning and development calendar in coordination with the relevant Practice Lead.

Handle procurement for office supplies, equipment, and operational needs.

Maintain Tri-Sector’s inventory: equipment, materials, and office items.

About You

Core Competencies

You will thrive in this role if you bring:

Operational discipline and execution excellence: You are meticulous and love to keep an eye on details, structures, timelines and deadlines, making sure people are well-supported. You build systems that are translated into delivering business value, manage processes that work, and ensure consistent quality under pressure.

Sound judgement and ownership: You take proactive ownership of outcomes, make well-reasoned decisions under uncertainty, and know when to act independently or seek input. You take ownership of timelines, coordinate across busy stakeholders, and make things happen without constant supervision.

Maturity and relational intelligence: You provide a steady presence that helps those around you thrive, and your relational intelligence allows you to balance task-orientedness with people-centricity.

Collaboration and team enablement: You enjoy strengthening team performance by supporting others, organising work effectively, and engaging in respectful, constructive challenges.

Proactivity and firm-building: You contribute processes, tools, or approaches that strengthen TSA’s capabilities and long-term impact.

Integrity and continuous development: You act with integrity, accountability, and humility, actively seek feedback, and invest in your own growth while living TSA’s values.

Mindset & Values

Our culture is defined by these values:

Company-of-coaches mindset: “Your success is my success.” You invest in teammates, give constructive feedback, and create psychological safety.

Ideas meritocracy: You separate ego from ideas, welcome challenge, stay open to being wrong, and commit fully once a decision is made.

Curiosity with humility: You ask questions, seek to understand before judging, and approach unfamiliar domains with openness rather than defensiveness.

Excellence as a habit: You take pride in your work, ask “Is this the best we can do?”, and never hide behind “the client won’t notice.”

Long-term stewardship: You think like an owner - building systems, reputation, and capabilities that benefit the firm and ecosystem beyond your immediate tasks.

Integrity in action: You do the right thing even when unseen, own your missteps, practise compassionate candour, and avoid blame or shortcuts.

Mission-driven purpose: You are energised by work that moves systems, improves lives, and advances TSA’s role in building a more collaborative, outcomes-driven social impact ecosystem.

Experience Indicators

Most strong candidates will have:

At least 6 years of experience in an operations, administrative, or programme coordination role - ideally in a small-to-mid-sized organisation where you owned processes end-to-end rather than contributing to a larger team.

A natural orientation towards detail and process: you notice when things are out of order, you follow through on commitments, and you take pride in operational tidiness.

A generalist disposition: this role spans systems, HR, governance, vendor management, and office administration. You should be energised by variety rather than unsettled by it.

Comfort or a keen willingness to learn how to use our technology back-end: you do not need to be a developer, but you should quickly gain confidence navigating and maintaining tools like Airtable, Google Workspace, Microsoft 365, and CRM platforms. If you do not have prior experience in this, being a quick study is key.

Prior experience with HR or in a professional services environment is an advantage but not required.

Prior exposure to charity governance, Singapore regulatory compliance, or non-profit administration is a strong advantage but not required. Willingness to learn these obligations quickly is essential.

How To Apply

To apply, please click Apply and submit your resume together with some helpful information for us to begin your hiring process.

Applications will be processed and reviewed on a rolling basis and will be closed upon successful hiring of a candidate. A typical hiring process involves the following rounds:

1. A virtual interview to assess general suitability for the role and for the organisation,

2. A case round where candidates get the chance to showcase their skills, and

3. An in-person interview with the CEO/DCE.

On a case-by-case basis, there may be more or less rounds depending on the candidate’s overall experience and role fit, including the chance to meet the rest of the TSA team. Due to the high volume of applications, we regret that we may only be able to notify shortlisted candidates.