- Singapore
Anywhere Real Estate Inc. Hiring! Full Time Operations Manager in - Ricebowl
Share
Save
Working Location
Job Description
Responsibilities
Job Description
The Operations Manager, under Global Talent Mobility, manages an assigned team tasked with servicing clients. The Manager will ensure Cartus is providing top block service and meeting the client’s operational objectives. Manage directly and by influence the Cartus suppliers and networks involved in assigned business portfolio, ensuring seamlessness of service delivery.
Major Duties And Responsibilities
Client Strategy
In conjunction with the Director, ability to translate and implement account strategies into operational/service delivery reality. Proactively engages with peers and understands the context of delivery.
Operations
Oversee allocation of resources and staff to maintain appropriate standards of coverage, addresses volume fluctuations and ensure availability of resources. Analyze, research, and identify team and supplier service issues, address said issues and make recommendations to the Director for improvements regarding systemic challenges. Provide consistent communication to team members and Director regarding individual/team/supplier measurements and results. Ensure quality customer service by establishing/implementing policies and procedures, resolving customer and client complaints and service issues timely.
People and Organizational Development
Create an environment that fosters team effectiveness and cooperation, motivation and professional growth. Manage staff to maintain appropriate standards of service and coverage to assigned transferees. Work with Director and appropriate Senior Leadership to continuously develop overall team performance, effectively utilizing team resources and implementing improvements. Assess strengths and developmental needs of employees and provide timely, clear and objective coaching. Interview/select team members and coach employees in performing their roles. Administer corrective action as found necessary. Conduct annual performance reviews for team members.
Critical Dimensions
Cartus is leaning into its essence, Where Mobility Meets Agility. With nearly 70 years in operation, Cartus is an industry leader in global talent mobility and corporate relocation services. Cartus manages all aspects of an employee’s move across 190+ countries to facilitate a smooth transition in what otherwise may be a stressful process. The company supports hundreds of corporate and government clients—including more than a third of Fortune 100 companies—with domestic and international mobility, recruitment and talent management, outsourcing, policy consulting and DEI mobility solutions, international assignment compensation and gross-up services, remote and hybrid workforce solutions, and language and intercultural solutions. Cartus is a subsidiary of Anywhere Real Estate Inc.
Anywhere Real Estate Inc. (NYSE: HOUS) is moving real estate to what's next. Home to some of the most recognized brands in real estate Better Homes and Gardens Real Estate , Century 21 , Coldwell Banker , Coldwell Banker Commercial , Corcoran , ERA , and Sotheby's International Realty , we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world.
At Anywhere, we are empowering everyone’s next move – your career included. What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value our people-first culture, which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report .
We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including:
The Operations Manager, under Global Talent Mobility, manages an assigned team tasked with servicing clients. The Manager will ensure Cartus is providing top block service and meeting the client’s operational objectives. Manage directly and by influence the Cartus suppliers and networks involved in assigned business portfolio, ensuring seamlessness of service delivery.
Major Duties And Responsibilities
Client Strategy
In conjunction with the Director, ability to translate and implement account strategies into operational/service delivery reality. Proactively engages with peers and understands the context of delivery.
Operations
Oversee allocation of resources and staff to maintain appropriate standards of coverage, addresses volume fluctuations and ensure availability of resources. Analyze, research, and identify team and supplier service issues, address said issues and make recommendations to the Director for improvements regarding systemic challenges. Provide consistent communication to team members and Director regarding individual/team/supplier measurements and results. Ensure quality customer service by establishing/implementing policies and procedures, resolving customer and client complaints and service issues timely.
People and Organizational Development
Create an environment that fosters team effectiveness and cooperation, motivation and professional growth. Manage staff to maintain appropriate standards of service and coverage to assigned transferees. Work with Director and appropriate Senior Leadership to continuously develop overall team performance, effectively utilizing team resources and implementing improvements. Assess strengths and developmental needs of employees and provide timely, clear and objective coaching. Interview/select team members and coach employees in performing their roles. Administer corrective action as found necessary. Conduct annual performance reviews for team members.
Critical Dimensions
- Leadership in Asia-wide relocation management
- People and Organizational Development
- Relationship Management and Influencing
- Planning/Organizing and Implementation
- Strategic thinking
- Communication
- Entrepreneurial Perspective
- Bachelor’s Degree or equivalent
- Minimum 7 years’ directly relevant business experience within a multi-faceted global mobility environment (i.e. international exposure, personal expatriate experience and depth in several service/product areas preferred)
- Requires demonstrated leadership and relationship management capabilities
- Demonstrated cultural and individual styles sensitivity
- Strong communication, relationship management and influencing skills
- Experience in daily global mobility operations management plus relocation account management
- Process orientation and systems proficiency required
Cartus is leaning into its essence, Where Mobility Meets Agility. With nearly 70 years in operation, Cartus is an industry leader in global talent mobility and corporate relocation services. Cartus manages all aspects of an employee’s move across 190+ countries to facilitate a smooth transition in what otherwise may be a stressful process. The company supports hundreds of corporate and government clients—including more than a third of Fortune 100 companies—with domestic and international mobility, recruitment and talent management, outsourcing, policy consulting and DEI mobility solutions, international assignment compensation and gross-up services, remote and hybrid workforce solutions, and language and intercultural solutions. Cartus is a subsidiary of Anywhere Real Estate Inc.
Anywhere Real Estate Inc. (NYSE: HOUS) is moving real estate to what's next. Home to some of the most recognized brands in real estate Better Homes and Gardens Real Estate , Century 21 , Coldwell Banker , Coldwell Banker Commercial , Corcoran , ERA , and Sotheby's International Realty , we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world.
At Anywhere, we are empowering everyone’s next move – your career included. What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value our people-first culture, which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report .
We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including:
- Great Place to Work
- Forbes World's Best Employers
- Newsweek World's Most Trustworthy Companies
- Ethisphere World's Most Ethical Companies
Important Information
Never provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report this Job ad.
Learn More