INGRASYS (SINGAPORE) PTE. LTD. Hiring! Full Time Business Program Specialist in - Ricebowl

Key responsibilities

Customer & Account Management

• Serve as the primary point of contact for assigned customers and establish long-term business relationships.
• Manage the complete customer lifecycle including RFQ, RFP, NPI, mass production, and after-sales support.
• Understand customer requirements and translate them into actionable business and operational plans.
• Conduct Quarterly Business Reviews (QBRs) and drive customer satisfaction initiatives.
• Identify opportunities for business expansion and revenue growth.

Program & Project Management

• Lead new product introduction (NPI) and customer programs from concept through production.
• Develop project schedules, milestones, budgets, and risk mitigation plans.
• Monitor project progress, critical paths, schedule recovery plans, and key deliverables.
• Anticipate potential roadblocks and proactively drive resolution.
• Communicate project status, risks, and recommendations to management and customers

Cross-Functional Coordination

• Coordinate activities across Engineering, R&D, Manufacturing, Quality, Procurement, Logistics, and Supply Chain teams.
• Lead regular project review meetings and ensure alignment among stakeholders.
• Escalate critical issues appropriately and drive timely resolution.
• Facilitate effective communication between customers and internal teams.

Supply Chain & Operations Management

• Drive operational efficiency and continuous improvement across the supply chain.
• Ensure adequate capacity planning to meet customer demand.
• Monitor and mitigate supply chain risks and disruptions.
• Supervise operational performance to ensure timely delivery and cost efficiency.
• Manage supply chain projects and process improvement initiatives.

Inventory & Commercial Performance Management

• Monitor inventory levels and optimize inventory control strategies.
• Assess excess and obsolete inventory risks and implement mitigation plans.
• Identify slow-moving materials and drive inventory reduction initiatives.
• Negotiate commercial terms, inventory liability, cost-sharing arrangements, and material disposition plans with customers.
• Support margin improvement and overall account profitability.

Business Analysis & Reporting

• Analyze operational and financial performance of customer accounts.
• Prepare management reports, presentations, and business reviews.
• Track KPIs and performance metrics to identify improvement opportunities.
• Provide actionable recommendations through data analysis and forecasting.

Market & Industry Intelligence

• Monitor industry trends, technologies, and market developments.
• Support strategic planning and customer product roadmap discussions.
• Identify opportunities to enhance customer value and competitive advantage.

Requirements

• About you
• Bachelor's Degree in Business, Supply Chain Management, Engineering, Operations Management, or a related discipline
• 3–8 years of experience in Program Management, Business Management, Supply Chain Management, Operations, Commercial Management, or Customer Account Management within manufacturing, EMS, electronics, server, data center, or technology industries
• Experience managing customer accounts, NPI projects, and cross-functional teams
• Knowledge of end-to-end supply chain operations, inventory management, and demand planning
• Strong project and program management skills
• Excellent stakeholder management and communication abilities
• Strong commercial and financial acumen
• Advanced analytical and problem-solving skills
• Proficiency in Microsoft Excel, PowerPoint, and Power BI
• Ability to manage multiple projects simultaneously in a fast-paced environment