HABIB Hiring! Full Time Customer Service Executive in Selangor - Ricebowl

Job Summary

We are looking for a Customer Service Executive to champion high-quality support across our Habib e-commerce channels. This role is pivotal in addressing customer inquiries, streamlining issue resolution, and fostering brand loyalty through a seamless end-to-end shopping journey.

Job Responsibilities

• Provide prompt and professional responses to customer inquiries via email, live chat, social media, and phone calls.
• Manage end-to-end order issues, including processing, returns, refunds, and delivery status updates.
• Address and resolve customer complaints by providing effective solutions within established timelines.
• Collaborate with warehouse and product teams to streamline the resolution of complex inquiries.
• Monitor and report on customer feedback, identifying trends and recurring issues for management review.
• Execute returns processing accurately while adhering to Service Level Agreements (SLAs).
• Contribute to the testing and enhancement of customer service workflows and digital tools.

Job Requirements

• At least Diploma in Business, Communications, or a related field.
• At least 1–2 years of experience in a customer service role, with a strong preference for e-commerce backgrounds.
• Proficiency in managing e-commerce platforms such as Shopee, Lazada, and TikTok Shop.
• Excellent verbal and written communication skills with strong coordination abilities.
• Fast learner who is adaptable to frequent platform updates and process changes.
• Flexibility to work on weekends and public holidays, particularly during peak campaign periods.