Links International Hiring! Full Time Applications Support Engineer in Federal Territory - Ricebowl

Links International is an award-winning industry leader in innovative human resources outsourcing in APAC. Links International specializing in helping organizations across the APAC region identify and tackle complex human resources challenges.

As part of our continued expansion, we are looking for a Support Engineer to join our Malaysia Team and support our regional operations.

Support Engineer (HCM products)

Key Responsibilities:

• Troubleshoot and resolve application and system issues in production
• Perform root cause analysis and provide effective workarounds or fixes
• Ensure timely response, updates, and resolution
• Escalate complex issues to L3 / engineering teams when required
• Analyze system logs, database records, and configurations to identify issues
• Monitor system health, uptime, and performance
• Prevent recurring issues by identifying patterns and recommending improvements
• Maintain and update knowledge base articles, user guides, and documentation
• Provide technical guidance and support to internal stakeholders (e.g., operations users)
  
  

Requirements:

• Diploma or degree in IT or related field. Fresh graduate is welcomed
• 3+ years of experience in application or production support
• Strong troubleshooting and analytical skills
• Ability and willingness to trace application code, logs, configuration, and SQL for troubleshooting
• Ability to trace data across systems and understand application flows
• Detail-oriented with strong documentation practices
• Self-initiative and proactive with the ability to work independently under minimal supervision, as well as collaboratively in a team environment across regions.

Good to Have:

• Experience in payroll, HR systems, or SaaS platforms
• Familiarity with ITSM tools (e.g., JIRA)