Agensi Pekerjaan Eternity Hiring! Full Time IT Support Engineer (Mandarin Speaker) in Federal Territory - Ricebowl

Position Overview:

The IT Support Engineer is responsible for providing on-site IT support to ensure smooth day-to-day business operations (BAU) for office users. This role involves troubleshooting end-user issues, supporting IT infrastructure and equipment, managing IT assets, coordinating with regional/global IT teams, and assisting with global project implementations.

Job Description :

1. IT Helpdesk & End-User Support

• Provide first-level IT support for hardware, software, Microsoft 365, mobile devices, and user-related issues
• Troubleshoot and resolve incidents, service requests, and connectivity problems
• Support employee onboarding and offboarding, including device setup and collection

2. IT Asset & Equipment Management

• Manage IT assets, equipment inventory, mobile devices, and related records
• Coordinate procurement, maintenance, replacement, and disposal of IT equipment
• Provide basic support for printers, PBX systems, and office IT equipment

3. Network & Infrastructure Support

• Perform basic LAN and Wi-Fi troubleshooting
• Assist with office IT infrastructure support and coordinate with vendors when necessary

4. Meeting Room & AV Support

• Support meeting room technologies, video conferencing systems, and audio-visual equipment
• Troubleshoot issues and coordinate maintenance or repairs

5. Training & Documentation

• Conduct IT orientation for new employees
• Maintain IT documentation, knowledge base articles, and company-wide IT communications

Requirements :

• Diploma/Degree in IT, Computer Science, or related field
• Experience in IT Helpdesk, Desktop Support, or End-User Support
• Knowledge of Windows OS, Microsoft 365, PCs, laptops, mobile devices, and basic network troubleshooting (LAN/Wi-Fi)
• Familiarity with IT ticketing systems (e.g., ServiceNow) is an advantage
• Strong troubleshooting, communication, and customer service skills
• Able to work independently and support users in an on-site office environment

Company Benefits :

• Annual Leave & Medical Leave
• Performance Bonus (Annual & Incentives)
• EPF, SOCSO & EIS