jobs in Infinite Computer Solutions

Infinite Computer Solutions Hiring! Full Time L1 Application Support Engineer in - Ricebowl

L1 Application Support Engineer

Infinite Computer Solutions

Undisclosed

Full Time

Singapore

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Working Location

  • Singapore

Job Description

Responsibilities

  • Client Location: Changi Business Park (CBP),Singapore
  • Service Type: 24x7 L1 Support (Core Banking)
  • Start Date: 1 July 2026
  • Duration: (12 months)

Shift Coverage (Rotational)

  • Shift 1: 6:00 AM – 3:00 PM
  • Shift 2: 2:00 PM – 11:00 PM
  • Shift 3: 10:00 PM – 7:00 AM

Scope of Work (L1 Support)

  • Provide Level 1 support for core banking applications
  • Monitor application health, batch jobs, interfaces, and alerts
  • Incident logging, categorization, prioritization, and tracking
  • Initial troubleshooting (logs, SQL queries, monitoring tools)
  • Escalation to L2/L3 and vendors
  • Stakeholder communication and reporting
  • User access management (password reset, permissions)
  • Execute daily operational checklists
  • Maintain knowledge base and documentation
  • Support DR/BCP and release activities

Required Skills

  • Basic Linux/Unix commands
  • Log analysis and troubleshooting
  • ITSM tools (ServiceNow, JIRA, Remedy)
  • Basic database knowledge (Oracle, MongoDB)
  • Understanding of batch processing and file transfers

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