EBC Financial Group Hiring! Full Time Client Relationship Specialist in Federal Territory - Ricebowl

Key Responsibilities

• Provide front-line support to our customers via live chats, phones, and email.

• Answering queries and resolving client issues regarding our products, platforms, and promotion.

• Address customer feedback as well as complaints professionally.

• Record and update customer data and other relevant information when necessary.

• Supporting documentation/administrative needs within the department and supporting translation for customer announcement notices

Key Requirements

• 1-2 years working experience, preferably in Customer Service (Financial industry would be a distinct advantage).

• Fresh graduates are welcome to apply.

• A genuine interest in working in financial markets and client services.

• Passionate about delivering quality support with a positive attitude.

• Willing to work on shifts (Including weekends if required).

• Proficient in Microsoft Office.

• Fluent in Mandarin and English including written and verbal communication skills, additional language would be a plus!

• Excellent communication and interpersonal skills

• A logical and analytical approach to problem-solving.