Work Arrangement:
Salary: $3,000 - $3,300
Commitment Period: til September 2026
Working Hours: 5 days work week across Monday to Sunday, Up to 44 hours per week (based on roster), 12:00pm to 9:30pm
Location: Novena
Job Responsibilities
Assist respondents to complete selected surveys online or via manual collection. Ensure submissions via manual collection of the completed survey data are keyed into the system.
Conduct field visits for selected respondents that are not contactable via phone.
Perform daily updates of call outcomes using Excel files assigned to them.
Work closely with team-mates on assigned respondents to attain surveys completion.
Handle objections from selected respondents in terms of survey participation professionally and politely.
Update daily report accurately to account for productivity and surveys attainment.
Perform “cleaning” for rejected survey data after submissions due to errors and ambiguities done during collection phase.
Diligently input case notes into system for each respondent to allow future reference and follow up action plans. i.e. call outcome, refusal to participate in survey etc.
Comply to Standard Operating Procedures (SOP) and provide valid reasons for any deviations.
Attain key performance indicators (KPI) established.
Perform any other ad-hoc duties as assigned.
Job Requirements:
• Minimum ‘A’ levels qualification or equivalent.
Equipped with work experience in survey operations, sales, or customer service role
• Experience in call center background, direct sales and customer fronting will be advantageous.
• Proficient in Microsoft Excel and internet usage.
• Effective team player but also an efficient individual contributor.
EA Personnel Name: Goh Bi Lan Angelica
EA Personnel No: R25158902
EA License No: 01C4394