Adecco Hiring! Full Time Payments Technical Operations Analyst in - Ricebowl

A Singapore-based digital payments and transaction processing platform that enables consumers and businesses to make and receive payments across multiple channels, including kiosks, web, mobile, and API integrations.

We are seeking a detail-oriented Payments Technical Operations Analyst to support payment operations by investigating and resolving transaction-related issues across payment systems.

• Investigate payment and settlement discrepancies using transaction data, system logs, and backend events
• Perform root cause analysis and recommend corrective and preventive actions
• Support resolution of production incidents affecting payment processing
• Monitor payment flows, dashboards, alerts, and system logs to identify issues and anomalies
• Work closely with internal teams (Operations, Technology, Compliance) and external partners (banks, vendors) to resolve issues
• Ensure timely resolution of incidents in line with SLA requirements
• Maintain clear documentation of investigations, findings, and resolutions
• Support reconciliation activities to ensure accuracy between systems and records
• Escalate critical issues and risks where necessary
• Support continuous improvement initiatives to enhance process efficiency and system stability
• Ensure compliance with relevant regulatory and internal control requirements
  
  

• Min. 3 years of experience in payments operations, production support, technical operations, or systems analysis
• Ability to analyze logs and troubleshoot transaction processing issues
• Understanding of payment systems, APIs, integrations, and transaction flows
• SQL skills or database querying experience is a plus
• Experience in incident management or production support environments preferred
• Strong communication and stakeholder management skills

Wilson Tay
Direct Line: *************
EA License No: 91C2918
Personnel Registration Number: R2091205