- Kuala Lumpur Federal Territory Malaysia
HSBC Hiring! Full Time Contact Centre Intern in Federal Territory - Ricebowl
Working Location
Job Description
Responsibilities
Why join us?
Our internship programs give you a real-life insight into a future career. Like what you see and perform well, and you’ll be offered the opportunity to join us. Your journey kicks off our experts to give you the technical know-how to hit the ground running. you’ll work with Operations and HR partners on two focus areas: improving customer experience through detractor insights and strengthening new hire retention through better onboarding and engagement.
We’re looking for people who love building connections, supporting others, and making a real impact. You don’t need to know everything about banking – bring your curiosity and drive, and we’ll help with the rest. If you’re the kind of person who gets a buzz from helping others succeed – and loves the idea of being part of your clients’ story – we’d love to hear from you.
What You’ll Do
What you will need to succeed in the role:
Our internship programs give you a real-life insight into a future career. Like what you see and perform well, and you’ll be offered the opportunity to join us. Your journey kicks off our experts to give you the technical know-how to hit the ground running. you’ll work with Operations and HR partners on two focus areas: improving customer experience through detractor insights and strengthening new hire retention through better onboarding and engagement.
We’re looking for people who love building connections, supporting others, and making a real impact. You don’t need to know everything about banking – bring your curiosity and drive, and we’ll help with the rest. If you’re the kind of person who gets a buzz from helping others succeed – and loves the idea of being part of your clients’ story – we’d love to hear from you.
What You’ll Do
- Support analysis of iNPS detractor feedback to spot recurring themes and common customer pain points
- Help build simple reporting to track detractor trends and support follow-up actions with Operations teams
- Support interviews/surveys with recent hires and leavers to gather qualitative insight
- Help draft practical materials to improve onboarding and engagement
- Prepare summaries and slides for internal discussions
- Learning how operational and people metrics connect to service quality and customer experience
- Available to work full time internship for 16–24 weeks commencing from July 2026 – Dec 2026
- Currently enrolled in an undergraduate or postgraduate programme in Business Analytics / Data Science / Human Resource Management / Psychology / Business Administration / Communications (or related)
- In your final or penultimate year of studies, expected to graduate in 2027
- Obtained, or expected to achieve, a GPA of at least 4.0 / 5.0 or 3.2 / 4.0 or 2nd class upper (or equivalent)
- Right to work in Malaysia without requirement for sponsorship
- Working Hour: Between 9AM - 6PM / 10AM - 7PM / 11AM - 8PM
What you will need to succeed in the role:
- A team player: You work well with others, pitch in when it counts, and your colleagues know they can count on you.
- Collaboration is everything – we succeed together. Fast-paced and detail-oriented: You can juggle different tasks, and work well under pressure, paying attention to detail and adapting when priorities shift.
- Always learning: Markets change all the time, and so do we. You’re curious, adaptable, and always up for learning something new – whether that’s exploring a fresh topic or rethinking the way something’s done.
- Good communication skills — able to write clear summaries and support simple presentations
- Organised, willing to learn, and able to manage tasks independently while working well with others
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