- Kampung Kangkar Teberau, Johor Johor Bahru Johor Malaysia
Working Location
Job Description
Responsibilities
Work location: Tebrau, Johor
Work days: 5.5 days
Job ScopesAssign repair and maintenance jobs to technicians based on skill level, workload, and job requirements.
Coordinate with Service Advisors to communicate estimated job completion times and provide timely updates on work progress.
Maintain and update the Job Control Board (e-WCC) to ensure accurate synchronization between Customer Relations Executives (CRE) and workshop operations.
Monitor job allocation to ensure efficient distribution and timely execution of all repair orders.
Track job progress to ensure all work is completed within the promised turnaround time, and proactively escalate any potential delays.
Liaise closely with Service Advisors and workshop teams to resolve scheduling issues and improve workflow efficiency.
Ensure accurate documentation and reporting of job status, completion time, and workshop performance.
Minimum SKM Level 3 qualification.
Background in Automotive or Mechanical field.
At least 2 years of relevant working experience.
Able to read and write basic English and Bahasa Malaysia to understand service and repair orders.
Possess a valid Class D driving license.
Basic computer literacy and ability to use workshop management systems.
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