Ikonik Eye Specialist & General Health Centre Hiring! Full Time Customer Service Executive in WP Kuala Lumpur - Ricebowl

WHAT WE OFFER:

• Competitive salary with performance-based allowance and incentives.

• Normal office working hours (no overnight shifts).

• More than 10 monetary & non-monetary benefits for staff and family.

(Terms & conditions will be explained to shortlisted candidates.)

PRIMARY SCOPE (Training Provided):

• Deliver optimum service quality to patients via phone, online platforms, and face-to-face interactions.

• Act as the frontline representative — responsible for patient registration, dispensing and administrative matters.

• Manage patient flow efficiently and assist patients throughout their journey at the centre.

• Attend enquiries across all active IKONIK platforms and convert them into confirmed appointments.

• Work based on KPI targets set by management. All performance will be measured and evaluated.

SKILLS & ATTRIBUTES WE LOOK FOR:

• Fit physically, mentally & emotionally

• Able to work in an intensive, fast-moving healthcare environment.

• Strong communication skills with excellent phone etiquette and PR skills.

• Target-driven and performance-oriented mindset.

• Disciplined, responsible and attentive to detail.

• Good listening skills and customer-focused approach.

• Able to work independently and build collaborative relationships within a team.

REQUIREMENTS:

• Education : SPM and above.

• Minimum 2–3 years working experience in Customer Service.

• Excellent command of English (spoken & written).

• Must be committed to a 6-day workweek (including full-day Saturday) during probation (Transition to a 5-day workweek upon confirmation)

• Open to all races — we value diversity.