MSIG Hiring! Full Time Customer Service Executive in WP Kuala Lumpur - Ricebowl

About the role

We are seeking a Customer Service Executive to join MSIG Insurance (Malaysia) Bhd in Kuala Lumpur. This role is responsible for providing customer service and administrative support, attending to visitors and customer enquiries at the Reception Counter, and ensuring service excellence in line with established customer service standards.

Key Responsibilities

• To attend to all visitors and customers in a professional manner.

• To support and back up Telephone Operators in answering incoming calls from General Line and provide assistance to callers in the most efficient manner.

• To attend to back insurance enquiry and purchase transaction.

• To handle basic claims notification and submission.

• To perform administrative tasks.

• Ensure the achievement of 24-hour document turnaround time by completing all assigned tasks daily.

Job Requirements

• Degree / Diploma holder in any discipline

• 1 - 2 years of working experience; fresh graduates are encouraged to apply

• Good written and verbal communication skills

• Good interpersonal skills and ability to manage relationships effectively

• Customer-focused with a positive service attitude

• Proficient in Microsoft Office applications

• Basic knowledge of telephony systems

What we offer

Medical, Education Support, Dental Vision, Insurance Coverage, Car and Housing Loan Interest Subsidy, Hybrid Workplace (depends to nature of role), Birthday Leave, Long Service Award, Company Annual Dinner, Sport Club.