YF Packaging Hiring! Full Time CUSTOMER SERVICE COORDINATOR in Melaka - Ricebowl

Job Requirements:

• Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, or equivalent qualification in Business Administration, Marketing, Management, or a related field.

• Minimum 1–2 years of working experience in Sales Administration, Sales Coordination, Customer Service, or a related field. Fresh graduates with a positive attitude and willingness to learn are encouraged to apply.

• Good command of written and spoken English and Bahasa Malaysia. Proficiency in Mandarin will be an added advantage to effectively communicate with Mandarin-speaking customers.

• Proficient in Microsoft Office applications, particularly Microsoft Excel and Word.

• Strong organizational and time management skills with the ability to prioritize tasks and meet deadlines.

• Good communication and interpersonal skills with the ability to interact effectively with customers, sales personnel, and internal departments.

• Strong attention to detail and accuracy in handling quotations, purchase orders, reports, and customer documentation.

  Job Responsibilities:

• Prepare and process quotations, purchase orders, price lists, consignment notes, sample requests, and other sales-related documentation.

• Handle customer correspondence, inquiries, and complaints, ensuring timely follow-up, resolution, and proper documentation.

• Monitor and coordinate customer orders from receipt to delivery, ensuring accurate order processing, stock availability, timely fulfillment, and regular updates to customers on order status and ETA.

• Communicate proactively with customers regarding any order, pricing, or delivery issues, and propose suitable alternative solutions when requirements cannot be met.

• Coordinate with internal departments, including Production, Purchasing, and Logistics, to ensure smooth order processing and on-time delivery.

• Review and verify customer purchase orders, sample requests, product specifications, quantities, delivery locations, and delivery schedules to ensure accuracy and compliance with customer requirements.

• Verify product pricing, maintain pricing records, and provide pricing updates to customers when required.

• Maintain accurate customer information, sales records, and filing systems, ensuring proper documentation and data integrity.

• Prepare daily and sales reports, KPI reports, and other management reports as required.

• Provide administrative and operational support to the Sales Team and assist in achieving monthly sales and collection targets.

• Any ad hoc tasks as assigned by superior.