Shin Global Media Sdn. Bhd. Hiring! Full Time Customer Service Executive in WP Kuala Lumpur - Ricebowl

Job Overview

We are seeking a professional, welcoming, and highly organized Customer Service Assistant /

Receptionist to join our team. As the first point of contact for our organization, you will play a vital

role in shaping our company’s first impression for new staff and a vital follow up role for role clients.

The ideal candidate will possess customer service experience with strong administrative skills,

managing front-desk operations forming part of a two-person team.

Key Responsibilities

 Front Desk Management: Handle employee check-ins and administrative duties for

new staff.

 Communications: Comminate with our clients via WhatsApp and email to maintain

good reputation. Handle acquisition, delivery and disbursement of corporate gifts to visitors.

 Administrative Support: Assist internal departments with basic data entry, document

preparation, scanning, filing, and copying.

 Create and maintain client tracking forms.

 Handle client complaints.

 Office Logistics: Monitor, inventory, and order office and pantry supplies to maintain

seamless daily operations.

Qualifications and Skills

 Education: High school diploma or equivalent required. Degree holders welcome and

may qualify for higher rate of pay if HR certified

 Previous experience working in a front desk, reception, or office administration role

required. Handling of customers directly face to face or over the phone required.

 Tech Literacy: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and

standard office hardware like printers and multi-line phones.

 Soft Skills: Outstanding verbal skills. Must be fluent in English. Mandarin an

advantage.

 [Insert Salary Range, e.g., $2,500 -3,500 per month (higher rates may be paid if HR

certified).

 Opportunities for internal professional growth and career advancement strong

possibility.

Benefits

• Annual leave and medical benefits.

• Friendly and supportive working environment.