Stern-Wywiol Gruppe Holding Hiring! Full Time Customer Service Executive in Johor - Ricebowl

• Responsible for daily monitoring, follow-up and managing Sales Orders till closure of the activity.

• Timely update of Sales Orders’ status to relevant departments and ensure the complete and diligent maintenance of Sales Orders in the local ERP system.

• Ensure all deliveries are being processed as per order in terms of product requirement (including product name/group, quantity, brand, price, standard packaging, and request date), halal requirement, logistic incoterms, payment term, consignee address, quality requirement and regulatory requirements (especially but not limited to packaging and labelling of finished goods for FDA/import).

• Representing Stern Ingredients Asia Pacific’s customer service team at Sternmaid Asia Pacific, in order to fulfil customer’s needs and achieve the requested delivery date.

• Gather and coordinate information from all departments to enable customer service team/customer with maximum transparency and quick reaction time.

• Upholding FEFO practice whenever assigning lot number when initiating shipment arrangement upon committed delivery date.

• To perform any other ad-hoc tasks as required by the management.

• Keep all departments frequently informed about the status of SternMaid’s deliveries.

• As a Member of Food Safety Team, report detected food quality and safety concerns and participate in resolving it.

 Others

• Ensure Compliance with Safety Standards - Implement and maintain safety requirements in accordance with safety regulations and company policies.

• Food Safety Team Responsibilities - Actively contribute as a member of the Food Safety Team by coordinating and enhancing food safety measures. Promptly report any detected quality or food safety issues to the supervisor and assist in resolving them.

• Food Safety Responsibilities - Promptly report any detected quality or food safety issues to the supervisor and assist in resolving them.

• Ethical and Regulatory Compliance - Uphold high ethical standards and adhere to all applicable regulations and company guidelines.

• Process Improvement - Continuously identify opportunities to improve work processes and implement relevant enhancements.

• Other Responsibilities - Perform additional tasks or assignments as directed by the immediate superior or management.