Eats365 Hiring! Full Time Technical Support Specialist in Johor - Ricebowl

At Eats365, we're on the ground with our merchants and so are you. As a Technical Support Specialist, you'll be the person our merchants rely on when they need their systems installed, optimised, and running flawlessly. This role is based in Johor Bahru with regular travel to Singapore, giving you exposure across two dynamic markets.

You'll be enabling businesses. Every installation, every troubleshooting call, and every recommendation you make directly helps a restaurant owner focus on their food and their guests.

No two restaurants are the same, and neither are your days. You'll bring your hardware and software expertise to each unique situation, thinking on your feet and delivering solutions that work.

•   Install, configure, and maintain network and POS hardware including routers, switches, printers, and other peripherals across restaurant sites in JB, surrounding areas, and Singapore

•   Be the go-to troubleshooter for merchants experiencing network or POS issues, diagnosing problems quickly and delivering solutions with confidence

•   Act as a trusted advisor, sharing best practices and recommendations on hardware setup, network configuration, and system optimisation

•   Deliver 2nd-level software and hardware support, occassionally beyond office hours and on weekends when our merchants need it most

•   Collaborate with the Customer Success and Sales teams to ensure every merchant's onboarding experience is seamless and stress-free

•   Document technical issues, solutions, and configurations clearly contributing to a growing knowledge base that helps the whole team

•   Share field insights with the Product and Tech teams to help us continuously improve our solutions

•   At least 1 year of hands-on experience in IT, networking, or technical support

•   A tech-savvy, problem-solving mindset—you’re resourceful, methodical, and energised by a good challenge

•   Strong communication skills in English and Bahasa Malaysia or Mandarin-- you can explain technical concepts clearly to non-technical users

•   A proactive and self-driven attitude--you take ownership and follow through

•   Willingness to travel regularly to Singapore and work across the JB region, with flexibility to support merchants outside standard office hours

•   A collaborative spirit--you work well with a team and contribute to a culture of shared success

At Eats365, you’ll join a small, passionate, and ambitious team that believes in what we do. We celebrate initiative, collaboration, and results. You’ll gain mentorship, build valuable industry knowledge, and enjoy real earning potential through a performance-based structure because when you succeed, we all do.

If you’re eager to learn, ready to grow, and excited to make a tangible impact in the F&B tech space — we’d love to meet you.

We started out in 2014 with one simple goal in mind: take an industry that is important to people of all walks of life and develop cutting-edge tech to make it better. In a world where people make use of the latest technology purely to make a quick buck (we’re looking at you NFTs), we are here for the long-haul and genuinely wish to change the F&B industry in a way that will have a positive impact for both restaurant owners and diners.

After 3 years of developing our solution, which incorporates patented technology, we launched to market and instantly disrupted many of the long-seated players in Hong Kong and Taiwan. With our focus on new innovations and solving tomorrow’s challenges today, we stand out by offering a complete solution that is proactive rather than reactive.

While there are certainly other players in the market, our deep and interconnected ecosystem - that spans over 15 modules, with open APIs and over 100 third-party solution partners -changes the game and elevates the industry to new heights. Our unwavering drive and dedication has helped us become pioneers at our craft.

Having matured from a startup, we now are headquartered in Hong Kong with offices in Taiwan, Singapore, Malaysia and the Philippines and with thousands of merchants and brands that span across 32 markets worldwide. We are high-growth yet sustainable, and all without the need of backing by VCs!

Are you as excited as we are to grow Eats365?