TSING DIGITAL TECHNOLOGY Hiring! Full Time Customer Service Specialist (E-commerce) in Federal Territory, Earn up to MYR 5,500 - Ricebowl

Job description:

• Handle inbound and outbound customer interactions professionally through phone calls, emails, and live chat channels
• Respond promptly to customer inquiries related to products, services, orders, payments, account issues, and general support matters
• Identify customer needs and provide accurate, efficient, and customer-focused solutions
• Troubleshoot basic issues and guide customers step-by-step to resolve their concerns
• Escalate unresolved or complex cases to the appropriate internal departments while ensuring proper follow-up
• Maintain accurate and detailed records of all customer interactions, complaints, and resolutions in the system
• Ensure all communication meets company quality standards, SOPs, and compliance requirements
• Achieve individual and team KPIs such as response time, customer satisfaction, quality score, and productivity targets
• Follow up with customers to ensure issues are resolved within the agreed timeline
• Stay updated on company products, policies, processes, and system updates to provide accurate information to customers
• Handle customer complaints professionally while maintaining empathy, patience, and positive communication
• Collaborate with internal teams to improve customer experience and operational efficiency
• Support ad-hoc operational tasks assigned by supervisors or management when required

Job Types: Full-time, Contract

Pay: RM3,800.00 - RM5,500.00 per month

Benefits:

• Professional development

Education:

• Diploma/Advanced Diploma (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person