Standard Chartered Hiring! Full Time Lead, Production Support Engineer in Federal Territory - Ricebowl

We are seeking an experienced System Reliability Engineer (SRE) for Production to manage the reliability, security, and performance of mission-critical banking applications in a 24x7 production environment. The role includes L3 production support, complex defect analysis and code fixes, proactive vulnerability remediation, and cybersecurity risk management.

The candidate will act as the final escalation point for critical incidents, ensuring high availability of Banking application systems while maintaining strict compliance with banking regulatory and security standards. This role demands strong technical expertise, ownership mindset, and the ability to operate effectively in high-pressure financial environments.

Business

• Ensure high availability of Banking applications and systems for BAU.
• Minimize customer impact and revenue loss due to production incidents.
• Provide executive-level reporting on production health, risk exposure, and system performance.
• Collaborate with Business, Product, and Technology teams to align reliability goals with growth initiatives.
• Support critical business cycles such as EOD/BOD, month-end, and regulatory reporting timelines.

Processes

• Own end-to-end Incident, Problem, and Change Management processes.
• Lead Major Incident Management and crisis war rooms for critical issues.
• Ensure effective Root Cause Analysis (RCA) with measurable preventive actions.
• Continuously improve MTTR, change success rate, and incident reduction metrics.

Risk Management

• Ensure production systems comply with banking regulatory guidelines.
• Maintain production documentation, SOPs, and audit evidence.
• Support internal and external audits.
• Ensure controlled change management in production environments.
• Collaborate with InfoSec and Risk teams to mitigate cybersecurity threats.
• Support disaster recovery planning, drills, and business continuity readiness.
• Ensure secure eSDLC and patch governance processes are enforced.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This

includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters

Key stakeholders

• CCIB – Product enablement Business and Ops team

• DevOps tool stack such as Jenkins, Ansible, BitBucket, GIT, Maven, Docker, Rundeck
• Test automation tools/frameworks such as Cucumber, Selenium
• Log aggregation/analytics tools such as ELK, Splunk
• Enterprise search platforms ElasticSearch
• Programming/Scripting languages such as Python, Perl, Powershell, Java / J2EE
• Basics of Oracle/MS SQL database administration
• Basics of Unix/Linux, Windows administration

• Java, Shell Scripts, Java Script, React, Python, Quarkus, Oracle SQL, Pl/SQL, Postgres SQL
• Oracle DB, Postgres DB, Hadoop
• Azure Devops, OpenShift Containers, Linux Servers, Windows Servers

• Bachelor’s Or Master’s Degree In Computer Science, Engineering, Or Related Field.
• SRE, Dev Ops, Java OS

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website *************