Key Responsibilities
- Administer, configure, and support endpoint platforms including Windows, macOS, iOS, and Android devices using Intune, SCCM, and GPO.
- Implement and manage virtual desktops, software deployment, central patch management, and endpoint hardening to meet security and compliance standards.
- Work closely with the Service Desk as L2 support to resolve escalated technical issues, providing advanced troubleshooting and root cause analysis.
- Evaluate, test, and implement new tools and technologies to enhance endpoint security, user provisioning, and digital workplace capabilities.
- Deploy, manage, and maintain collaboration and communication platforms such as Microsoft Teams, Slack, and enterprise email systems.
- Create and maintain technical documentation, operational runbooks, SOPs, and knowledge base articles for internal use.
Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum of 2 years' experience in enterprise endpoint administration and technical support roles.
- Technical expertise with Microsoft technologies, Intune, SCCM, Azure AD, and endpoint security solutions.
- Excellent troubleshooting, analytical, and problem-solving skills.
- Demonstrated ability to document technical processes and deliver effective technical support in a fast-paced environment.
- Familiarity with change management processes and cross-team collaboration.
Goel Navneet License No.: 02C3423 Personnel Registration No.: R1982194
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