ST ENGINEERING INFO-SECURITY PTE. LTD. Hiring! Full Time Network Maintenance Engineer (DSC-JH) in West Region (Singapore), Earn up to SGD 3,000 - Ricebowl

Responsibilities:

• Provide both corrective and preventive maintenance for customers’ Enterprise IT Network services, ensuring reliable network performance.
• Perform break-fix support, including troubleshooting and identifying issues across all network services.
• Develop and execute preventive maintenance activities following the PM checklist, conducting functional and health checks at clients’ premises, and submitting the required reports.
• Create test cases and conduct proof-of-concept testing for new hardware and software before upgrades or deployment.
• Collaborate closely with the Customer Success Managers to meet operational requirements, deliverables, and service reporting needs.
• Initiate and manage TAC cases with principal vendors for complex issues, ensuring timely resolution.

Requirements:

• Minimum 3–5 years of hands-on network technical support experience, preferably within a Systems Integrator (SI) environment.
• Strong technical troubleshooting capabilities with proven analytical and problem-solving skills.
• Practical experience in implementing, maintaining, and supporting LAN, WAN, WLAN, data networking, and security solutions, including break-fix activities.
• Cisco certifications are preferred.
• Hands-on experience with the following technologies and platforms are preferred:
• Cisco: Wireless, Routers, Catalyst & Nexus Switches, Firepower, IPS/IDS, ISE, ASA, ESA, WSA, SMA
• Firewalls: Fortinet, Check Point, Palo Alto
• Tools / Solutions: SolarWinds NPM/NCM/NTA, F5 LTM
• Ability to perform effectively in a fast-paced work environment.
• Highly self-motivated, detail-oriented, and able to work independently.
• Strong teamwork and collaboration skills.
• Good verbal and written communication skills.
• Strong customer service mindset and professionalism.
• Able to support 24×7 standby duties as required.

Work location: Jurong East