Quess Singapore Hiring! Full Time As400 Support in - Ricebowl

Key Responsibilities:

• Monitor and operate IBM i (AS400) systems to ensure optimal performance and availability
• Execute, monitor, and troubleshoot batch jobs and automated schedules using scheduling tools
• Ensure jobs run within defined SLAs and escalate issues promptly when deviations occur
• Perform daily operational tasks such as system checks, backups verification, and job restarts
• Respond to system alerts, incidents, and operational issues according to SOPs
• Coordinate with application, infrastructure, and support teams during incidents or maintenance activities
• Maintain and update operational documentation, run books, and shift handover reports
• Support planned system maintenance, upgrades, and disaster recovery activities
• Follow security, compliance, and change management procedures
• Provide shift coverage as required (including nights, weekends, or holidays, if applicable)

Required Qualifications & Skills:

• Basic understanding of batch processing, job dependencies, and scheduling calendars
• Working knowledge of IBM i / AS400 environment (job queues, subsystems, basic commands)
• Experience with job scheduling tools (e.g., Rocket-Zena, Control M, CA Workload Automation or similar)
• Familiarity with incident management and escalation procedures
• Good troubleshooting and problem solving skills
• Ability to follow procedures accurately with strong attention to detail
• Willingness to work shifts and handle time critical operations

Preferred Qualifications (Nice to Have):

• Experience as a Computer Operator or similar IT operations role
• Experience in a data center or enterprise IT operations environment
• Basic scripting or automation knowledge (CL, shell scripts, etc.)
• Exposure to ITIL processes or operational best practices
• Certification or formal training in IBM i / AS400 or scheduling tools

Soft Skills:

• Strong sense of responsibility and reliability
• Clear written and verbal communication skills
• Ability to remain calm and effective under pressure
• Team oriented with a proactive mindset

Work Conditions:

• Shift based role (24/7 operations)
• On call or standby support may be required

EA License Number: 23C2060 Registration ID is R22109715

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to Quesscorp Singapore’s PDPA and e2i’s PDPA