BASSnet Hiring! Full Time Application Support Team Lead in Federal Territory - Ricebowl

We are looking for an experienced Application Support Team Lead to oversee the daily operations of our support team and ensure high-quality service delivery to our customers. This role combines technical expertise, leadership, and customer engagement, making it ideal for someone who thrives in a fast-paced, SLA-driven environment.

What should you have?

• Strong leadership and team management experience, with the ability to coach and develop high-performing teams.
• Proven ability to manage support operations, ensuring timely issue resolution and SLA adherence.
• Excellent stakeholder and customer management skills, including handling escalations and leading discussions.
• Solid problem-solving and decision-making capabilities, especially in fast-paced environments.
• Ability to collaborate effectively with cross-functional teams and external partners.
• High level of accountability and ownership in driving service delivery and outcomes.
• Strong focus on quality, process improvement, and operational excellence.
• Effective communication skills, with the ability to convey updates, issues, and insights clearly.
• Strong time management and prioritization skills to manage multiple demands.
• Detail-oriented with a commitment to continuous improvement and service excellence.

What do you need to qualify?

• Bachelor’s degree in IT, Business, or a related field.
• At least 5 years’ experience in In House Application Support, IT Support, or Enterprise Applications Support.
• At least 3 years of experience in a team leadership or people management role.
• Prior experience in leadership or supervisory role is a MUST
• Strong problem-solving and analytical skills.
• Proficiency in customer support tools and ticketing systems.
• Excellent communication and interpersonal skills.
• Proficiency in MS SQL Server and T-SQL is necessary.
• Experience working in SLA-driven service environments.
• Strong understanding of incident management and ticketing systems (e.g., ServiceNow, Jira, Zendesk).
• IT service management certifications such as ITIL Foundation will be an advantage.

Does the above interest you? You are most welcome to apply online or to *************