LINKTRIX Consultants, Asia Pacific Hiring! Full Time Customer Service Representative in Selangor - Ricebowl

Position Title: Customer Service Representative

Our client is a Swiss based MNC specializing in Freight Forwarding & Warehousing services, based in Petaling Jaya, Selangor.

Job Purpose:

• Arrange and coordinate all import and export shipping matters according to clients’ requirements.
• Coordinate with various shipping and forwarding contractors and internal warehouse operations to support timely receipt and delivery of shipments to customers.
• Fulfil orders and generate reports using the Company’s in-house warehouse management system.
• Collaborate with finance department to ensure timely and accurate billing.

Responsibilities & Accountabilities:

Account Management:

• Attend to customer inquiries in coordination with the Commercial and Customer Service Manager and manage Customer's expectation.
• Trouble shooting/solving of daily operations issues.
• Escalate any customer’s complaints to the Team Leaders or Customer Service Manager.
• Timely and error free processing of customer’s instructions such as warranting, title transfer and warehouse receipt.

Planning and Co-ordination

• Prepare Work Order Instructions for on-site warehouse teams and follow up till completion of the job.
• To escalate any claims, disputes etc. to Team Leaders or Customer Service Manager.
• Assist on ad-hoc reporting matters or any other assigned task given by Team Leaders.
• Monitor closely to the progress of work orders and keep the customer informed on regular basis.
• To verify and check the logistics documents (such as draft BL or packing list) from LSP before forwarding to the customers.

Exchange Compliance

• To ensure parcels for warranting are in compliance with LME regulation. To liaise closely with Operations and Exchange Compliance Manager.

System Data and Inventory

• To update the Logistics system.
• To send inventory report to customers and banks on regular basis. Report to be checked by Team Leaders before sending to external parties.

Costing and Billing

• Timely and accurate billing to customer.
• To ensure job costing is completed in CLS8 and review job budget with consideration of additional charges.
• Engage with customer to ensure timely payments to AR invoices. Target to minimize ageing payments that are more than 30 days.
• To ensure Job Costing is up to date once the job is completed. Include provision in the job costing sheet if foresee unexpected charges.
• To inform customer timely for additional charges incurred.
• To clarify timely on the LSP invoices to ensure accurate AP payments from Finance department.

Job File Management

• Maintain accurate documentation and filing.
• To indicate/update the cover file with detail job information.

General

• Any other tasks or assignments as may be assigned from time to time.

Job Requirements:

• Minimum Diploma in Logistics and Supply Chain management.
• Relevant working experience preferred and fresh graduate is encouraged to apply.
• Experience in import/export procedure and documentation.
• Demonstrated warehousing and logistics operations expertise.
• Ability to work on cross-functional and multicultural teams.
• Meticulous, responsible and positive work attitude.
• Mature and able to work independently with minimal supervision.
• Excellent communication and analytical skills
• Able to handle company information with confidentiality and discretion.
• Candidates with knowledge of freight forwarding and/or experience in shipping will be an added advantage.
• Proficient with Microsoft Office.
• Proficient in both spoken and written English and Mandarin (to liaise with Mandarin speaking clients & associates).
• Able to perform effectively in a high pressure and fast paced working environment