WOLA RECRUITMENT PTE. LTD. Hiring! Full Time IT Infrastructure Engineer (L2-L3) in Islandwide (Singapore), Earn up to SGD 4,000 - Ricebowl

Job Summary

We are representing a client seeking an experienced IT Infrastructure Engineer (L2/L3) to support and manage enterprise infrastructure environments across on-premise and cloud platforms. This role ensures system stability, performance, and security while supporting projects and troubleshooting complex issues.

Responsibilities

• Provide L2/L3 support for IT infrastructure including servers, virtualization platforms, networks, cloud platforms, and endpoint systems to maintain operational continuity.
• Monitor system performance, availability, and capacity to ensure high uptime and reliability of IT services.
• Troubleshoot and resolve complex infrastructure issues by performing root cause analysis and implementing permanent fixes.
• Manage incident, problem, and change requests following ITSM processes and meeting SLA requirements.
• Administer and maintain Windows and Linux servers, Active Directory, DNS, DHCP, and related services to ensure system integrity.
• Manage virtualization platforms such as VMware and Hyper-V, and oversee storage environments for optimal resource utilization.
• Support cloud infrastructure (Microsoft Azure, AWS) by provisioning, configuring, and monitoring cloud resources.
• Perform patching, system upgrades, backups, and disaster recovery activities to safeguard data and system availability.
• Support network infrastructure including firewalls, switches, VPNs, and troubleshoot connectivity issues to maintain secure communications.
• Assist in implementing and maintaining security controls, endpoint protection, and access management to protect IT assets.
• Monitor and respond to security incidents in collaboration with cybersecurity teams to mitigate risks.
• Support infrastructure-related projects including cloud migration, system upgrades, network enhancements, and data center initiatives.
• Collaborate with application, data, and service delivery teams to ensure infrastructure readiness for system deployments and ERP transformation.
• Assist in planning, testing, deployment, and post-implementation support for infrastructure projects.
• Coordinate with external vendors and service providers to resolve issues, maintain systems, and deliver projects on schedule.
• Liaise with internal teams to align infrastructure solutions with application and business requirements.
• Maintain comprehensive technical documentation including system configurations, runbooks, network diagrams, and SOPs for operational consistency.
• Identify opportunities to improve system performance, automate processes, and enhance operational efficiency.
• Support knowledge sharing and mentor junior engineers to build team capability and expertise.

Required competencies and certifications

• Diploma or Degree in Information Technology, Computer Science, or related field.
• Minimum 3–6 years of experience in IT infrastructure support at L2/L3 level.
• Hands-on experience with Windows Server, Active Directory, and virtualization platforms such as VMware or Hyper-V.
• Experience supporting cloud environments including Microsoft Azure, AWS, or equivalent.
• Solid knowledge of networking fundamentals including TCP/IP, DNS, VPN, and firewalls.
• Experience with backup solutions, disaster recovery, and system monitoring tools.
• Familiarity with ITSM processes including incident, problem, and change management.
• Strong troubleshooting and analytical skills to resolve complex technical issues.

Preferred competencies and qualifications

• Experience working in hybrid cloud environments and participating in cloud migration projects.
• Exposure to cybersecurity tools and practices such as endpoint protection and SIEM.
• Scripting or automation skills using PowerShell, Python, or similar languages.
• Experience supporting ERP or enterprise application environments.
• Relevant certifications such as Microsoft, AWS, VMware, Cisco, or ITIL.

Other Information

WOLA RECRUITMENT PTE. LTD. (23C1703)

• EA Personnel No: R21100547
• EA Personnel Name: KIT WEE LEX