HAYAN PRINTS (M) SDN BHD Hiring! Full Time Customer Service Executive in Melaka, Earn up to MYR 2,500 - Ricebowl

Key Responsibility:-

1- Respond to Enquiries:

• Provide timely, accurate, and comprehensive responses to customer and prospect enquiries regarding the company’s products, services, delivery status, and other enquiries, ensuring exceptional customer satisfaction.

2- Process Orders and Transactions:

• Oversee and manage the entire order lifecycle, from receiving incoming orders to ensuring timely and successful delivery,
• Efficiently manage incoming orders, cancellations, product returns, and exchanges. Ensure all customer transactions are handled promptly and accurately.
• Calculate costs and prepare accurate quotations for customers in a timely manner.
• Plan material efficiently to ensure alignment with production and delivery timelines, optimizing inventory and ensuring timely order fulfillment.
• Follow-up and coordinate production flow and goods’ status.
• Shipping arrangements – issue DO / packing list, arrange containers, apply for CA and Form D.
• Issue financial documents – including purchase returns, credit notes and debit notes.

3- Proactive Customer Engagement:

• Identify and assess customer needs through proactive outreach to enhance satisfaction and foster long-term relationships.
• Collect feedback from customers, document suggestions for improvement, and work with internal teams to enhance customer experience.

4- Resolve Customer Complaints:

• Attend to customer complaints and work with cross functional team and ensure thorough follow-up until resolution is achieved.

Requirement:-

• Diploma or Bachelor’s degree in Business Administration, Marketing, or a related field.
• Preferable mandarin speaker is advantages.
• At least 2 years of experience in customer service.
• Proficient in using computers and software tools for order processing, customer relationship management (CRM), and office productivity.
• Strong multitasking abilities, with attention to detail and the capacity to meet deadlines in a fast-paced environment.
• Excellent communication skills, both verbal and written, with a proactive approach to resolving issues.

Job Types: Full-time, Permanent

Pay: RM2,000.00 - RM2,500.00 per month

Benefits:

• Free parking
• Maternity leave
• Parental leave

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

Expected Start Date: 04/01/2026